REFERENCE:
1. Indiatoday Book Club Membership No.: ITBC09173822
2. Invoice No.: ORB090003537
3. Holiday Voucher No. BK4M922QTEE6S4
Dear Sir,
This has reference to my order dated 30/11 for Kodak Camera free gift as 2N/3D Holiday voucher & free return air tickets through India Today Book Club (ITBC). Telemarketing representative of ITBC informed on phone that I am one of the three members selected on all India basis and special scheme is being provided i.e. one Kodak C-160 digital camera worth Rs 7999/- plus 2N/.3D holiday voucher & two return air tickets fully paid inclusive of taxes. In this connection I wish to highlight as under:
a) As per telephonic conversation held at the time of booking of order on 30/11, it was promised that 2N/3D Holiday voucher is valid for one year anywhere in India and there is no HIDDEN charges. After going through the website og bigcity, it is a surprise to me that I have to pay a DD of Rs. 800/- to avail the free offer which is totally against the spirit of the offer given to me.
b) It was promised that I will be entitled for two return air tickets for any destination in India with a validity of one year and the air tickets will be FULLY PAID i.e. all taxes are inclusive but the website gives different story. It says that offer is for only return air ticket with only basic fare.
I feel that I was cheated by your telemarketing representative by giving false promises. I hereby request you to play the audio recording made on 30/11 at the time of accepting the offer and take proper action immediately.
Further, your bigcity website is useless as it is not accepting the Holiday Voucher No. alloted to me (refer attached mail dated 14/12 in pdf format in this regard but I have not yet received any reply). Due to above, it causes lot of inconvenience to users. So immediate corrective action is required.
With this mail I request you to address issues mentioned in a) & b) above without any further delay.
S K GUPTA
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