Sub: Renewal of policy no.00980465 Renewal of the same
Sir,
Please note that this is regarding the renewal of my policy nbr 00980465 and my last premium of 50, 000 Rs was due, I got a call from Kotar Life Insurance that u premium is due please advise availability so that we can send our person to collect the cheque accordingly… Mr Bharat Ahuja (9654450830 and 9582329276) has visited to my house & collect the payment of 40, 000rs and gave us the discount of 10, 000 Rs (looking at the good records w/Kotar), but when we have called after two months (after checking w/bank that the money has already been transferred from my account to Kotar) and asked for acknowledgment we got the answer that it has already been dispatched to your name so please wait.
Again I have waited for 2 weeks & called the same person again and he has told that I have been resigned from the company and u are now requested to take this matter with higher authority accordingly and in the meanwhile we got a another call me Kotar office (Rahul phone 011-49405907) and informed that please pay premium of 50, 000rs to avoid cancellation of th policy .. The person has visited to my place and collect the fresh cheque of 50, 000Rs and give us the insurance that the money which has already been paid before will be returned to your account very soon…
When I have checked again on the same nbr from where the person has come to my house I got to know that he has also been resigned from the company… after this
I personally met with Regional manager officer Mr. Rama (9999500828) at Bikaji Cama Place &
handed over the package of all the policies and simultaneously submitted
relevant records by the courier as per our telephonic conversation with
Mr. Abhishek @ Kotar (011-66137000) Life insurance Company Bikaji Cama Place New
delhi.
Regarding above 2times the cheque were issued by & stopped, first time
the we have told that we have mentioned the policy nbr on the cheque &
second time we have told that u have mentioned the policy detail &
complete contact info at the back of the cheque issued. Third time when
the fresh cheque were issued we got to know that the new policy were
issued my my father name Mr. M.L Sharma against old policy nbr 00980465 (
this I got to know when I visited to my nearest office at Bikaji Cama
Place) but when I logged the complaint at toll free nbr that time I got to
know the it was dispatched to wrong address & received it back due to
incorrect address).
After a 2 months again I have visited to your office in Connaught Placed
Amba deep building & meet wih Mr. Kishore (011-66275000/66275055) & explained them the complete
history in detailed & called him after 1 week & then 2 weeks but once
again they have not done anything regarding the same… Till date we are
struggling had to get our money back paid against the premium due (cheque
no 787519 dtd 2/06/10 amounting 40, 000 Rs).
Also note down the details of people who has taken /collected the payment
for above
a) Mr. Bharat Ahuja # 9582329276
b) Mr. Karan # 011-65571404
Despite of my numerous request Nothing has come out of that.
But this is not the end of it, I have personally visited to Mumbai in the month of 28th Sep 2011 to Head office Kotak Mahindra Old Mutual Life Insurance Kotak Towers, Building No. 21, Infinity Park, Off Western Express Highway, Goregaon Mulund Link Road, Malad East and met with Mr. Konal Rathod assistant Sonam Swapnil ph: 022-66057824 and they have given us the insurance that with in 3 weeks u will get the money back but till date nothing has been done & we do know from where to get the money recover which has already been debited to my account & has already been transferred to Kotar under cheque nbr 787519 dtd 2/06/10 amounting 40, 000 Rs
Kindly look into the matter and under intimation to me or wl take a liable
action this immed.
Thanking you
Yours faithfully
M L Sharma
Policy no:00980465
Add: B 136 GF Shivalik Malviya Nagar, New Delhi 110017.
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