Kind Attn. Mr. P. Senthilkumar, Chief Vigilance Officer
Mr. D. Tarasdar, Head (CRM)
Ms. Shilly, Secretary (CRM)
Mr. Bhatt, Manager (CRM)
Mr. Ganapathy Subramian, (Branch Manager-Cuddalore Div.)
Dear Sir,
SINCE MORE THAN ONE YEAR I am continously follow-up with your cuddalore branch over E-mail / Telephonic discussion for above subject, Refer to telephonic discussion with Mr. Bhatt in the month of April' 2009 he has confirmed to changed the policy as per attached email.
BUT STILL I DON'T GET ANY RESULT FROM YOUR SIDE,
Once again I am enclosing herewith my all emails/corrospondence to your branch office.
Can you please let us know how many month it will take to change the LIC policy.
Regards
M. Anandan
(H.S.: 09841127320)
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To: The Branch Manager
Life Insurance Corporation of India
Cuddalore Branch,
BO-737 Branch
Siva Complex, P.B.No13, Imperial Road,
Thiruppapuliyur,
Cuddalore - 607 002
Dear Sir,
We refer to the telephonic discussion you had with undersigned on various issues against the FIRST PREMIUM RECEIPT of the Policy No. 734668560 (Name: S. Pragathesh Raj, Plan: Jeevan Tarang).
I have a applied a policy in the month of July for a period of 10 years through agent. I have clearly mentioned in my application about my Plan, Scheme, Duration, Mode, Premium Amount etc. The application details is as follow :
Name: S. Pragathesh Raj
Premium Amount: Rs. 4973.00
Mode: Half Year (HLY)
Plan: Jeevan Tarang
Duration : 10 (Ten) Years
Whereas, I have received a FIRST PREMIUM RECEIPT from Life Insurance Corporation of India, Cuddalore Branch, The details of receipt as under :
Name: S. Pragathesh Raj
Policy No. : 734668560
Date : 21.07.2008
First Premium Amount: Rs. 4973.00
Mode: Half Year (HLY)
Plan: Jeevan Tarang
Duration : 20 (Twenty) Years
Immediately I discussed the issue with my agent, that they have mentioned a duriation period is 20 years instead of 10 years, .whereas I have clearly mentioned in my application for only 10 years.
He checked with LIC, Cuddalore Branch, and he replied that the Branch Manager has gone for 1 month leave due to his father expire. After that I had called you over phone regarding above issue.
You had suggested me the following
1. Duration period will be 20 years and premium amount will be same OR
2. Premium amount will double, If you required for 10 years. OR
3. If you cancelled the policy, the premium amount will be Non-Returnable (It means LOSS) OR
4. You pay a premium amount upto 10 years and then you cancel policy.
I told you that it is very difficult for me for 20 years OR double premium amount in 10 years and THIS IS BEYOND MY LIMITATION. So, I am not accepting any of your suggestion.
I have clearly mentioned about my plan/scheme in my application. If this plan/scheme is not available, then you have to be reject the application. How you can mentioned 20 years duration period without any information/knowledge.
If the plan/scheme in not under Jeevan Tarang, then my view/sugesstion will be :
1. Change the plan with same duration period and same premium amount OR
2. Change the policy in name of undersigned with same duration period and same premium amount in any plan
On 13.01. I have received a letter from LIC, Cuddalore Branch for Second Premium Amount Due on 21.01.2009.
NOW I DON'T KNOW WHAT TO DO!!! where should I have to ask for my money!!!
I humble request you look into matter and solve the above issue immediately.
With warm regards,
M. Anandan
(Mobile : 91-9841127320)
C.C. To: Mr. D. Tarasdar, Head (CRM)&> This is for your information
Ms. Shilly, Secretary (CRM) &> I request you please do the needfull at earliest
Mr. Bhatt, Manager (CRM)
Customer Relationship Management
LIC, Central Office, Vigilance Department, "Yogakshema", Mumbai - 400 021
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