Mobikwik
Voucher says expired

I got a voucher code from crazeal.com worth 59 which gives 100rs account balance on mobikwik.com

but wen i used it in my existing account it says voucher expired

when i contacted them through Facebook on their page

their reply was the voucher is valid only with a new id

then i created a new id and try to use it

but

it still says voucher code expired

then i contacted their customer service through fb but got no reply from them

contacted them even through mail 4 times but didn't get any reply

so please be CAREFULLL before recharging through mobikwik.com

doesn't care customer problems at all

my existing email id:[email protected] (mine)

and the new id i tried with:[email protected] (my friend's)