Hello HDFC Management.
Myself Manish Saxena Sales Director of darvesh Fire and Safety the company who have the salaried acount in your bank.
The complain is, i rcvd a cheque from my CEO worth 7 k and it was to be given to client my account fellow deposited the cheque on friday evening i.e., 3rd June and cheque is in clearance today dated 7th June, however in the policy of HDFC the Cheques are cleared the very next day but you all took 3 days to get the cheque in clearnce and i called write to the customer care section and a lady by name Jesline picked up the call and when i asked her the reason she in an attitude voice said" Mr. Saxena i can't tell you the reason we have no idea about it" the tone she used was very harsh and i was talking to her in a very polite way but listening to her tone i shouted and told her this is not the way to talk to the customers and hanged the call and told that i am writinga complain against it.
Dear i am SD of a company and who is she to talk to me in such a harsh tone.
I want a clearification and hope she will tought or send for the call training and she should be taught how to talk to a customer.
Reagrds
Manish Saxena
Sales Director
Darvesh Fire & Safety
91 95825 96111
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