Date:11.12.2012
From,
S.John Wilson
K&K Systems,
21/5, RR Flat, First Street,
Vedachallam Nagar,
Chennai- 600 024, Tamil Nadu, India
Ph: 91 94449 11837
[email protected], [email protected]
To
NOKIA CARE
Dear Sir,
Sub: Replacement of mobile due to software/hardware issue in NOKIA LUMIA 800 Mobile-reg.
Ref: Purchase Bill No:14689 dt 04.11.2012 (Poorviga Mobile Pvt ltd)
Service job Sheet No: 486465550/121116/41 date 16.11.2012
Service job Sheet No: 486465550/121126/56 date 26.11.2012
Phone IMEI No:359289041082252
Complaint No: 1-13515468823 dated 28.11.2012.
With reference to the above, I have purchased a Windows Mobile (NOKIA LUMIA 800) through one of your authorized dealer of M/s. Poorviga Mobiles Pvt. Ltd at Madipakkam at chennai wide bill no: 14689 on 04.11.2012.
From the day one itself I am facing a problem with this mobile to access the Internet Explorer, to access the Gmail, Market, facebook, etc. Some time I am unable to make a call also. At the same time I can receive all mails from yahoo mail ID without any issues and I can access the internet in other mobiles through this mobile’s WIFI internet sharing connection.
The next day I contact the supplier of M/s. Poorvika Mobile Pvt Ltd and explained the problem. They said that, you contact NOKIA CARE and sort-out the issue from their itself. I went to Nokia care on 05.11.2012 (Service center at T.Nagar, RAKSHIA IMPEX, ) and they have reloaded the OS (software) and return back to me on the same day without any job sheet. It was worked well the whole night and from next day morning onwards the same problem was accrued again. Again I went to that same NOKIA care centre on 07.11.2012 and they have done the same job again and it was worked well for another 2 days and the same problem was accrued again 9.11.2012 onwards. After that I never used this mobile up to 15.11.2012 due to my family function.
Then I went to that same NOKIA CARE on 16.11.2012 and they made a complaint and they have sent it to their Head Office wide service job sheet No:486465550/121116/41 to rectify the same issue and they have return back the mobile on 24.11.2012. I used the mobile on that whole day and next day morning onwards the same problem was accrued again.
Again I went to that same Service center at T.Nagar, (RAKSHIA IMPEX, ) Chennai wide Job No: 486465550/121126/56 dated on 26.11.2012. and I asked replacement of this mobile. They have again sent that handset to their Head office to replace the same. I personally made a complaint at NOKIA Customer care wide complaint No: 1-13515468823 dated 28.11.2012.
After that there is no feed back from their end. Finally they called and asked me to collect the New hand set to replacing the Old hand set on 06.12.2012.
I went their to collect the same. I shocked!!! 1 They have given some other old and somebody was used hand set and they are insisting to collect the same.
Finally I refused to collect the same and I return back that hand set to their custody and I made a complaint again to NOKIA customer care referring the old complaint number (complaint No: 1-13515468823 dated 28.11.2012).
Today I made a call to the NOKIA Customer care via 08030303838 and they said that, again they have provided a used mobile only for replacing the old one.
Please understand I don’t required any Used Mobile I required only *NEW DEVICE WITH SEALED PACK*. Because I never used this device a single day satisfactorily after purchasing (purchased on 04.11.2012). Between this 37 days The service team was utilized close to 25 days for service the device. The warranty how it will affect?
Between this day I lost my contact reference and affected in my business and I wasted lott of time and mentally I affected with lott of things.
So please understand the situation and provide a new handset immediately without further delay
If any problem to replace the same to new hand set, please intimate for me to fight through Consumer court with compensation of Rs.1, 00, 000.00 (one lakhs) for my losses and other incidental expenses.
Thanking you and I am expecting your favorable reply.
Regards
John Wilson
(91 94449 11837)
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