Inconsumercomplaints.com » Business & Finance » Review / complaint: Max Life Insurance - Policy Surrender Request Denied | News #500442

Max Life Insurance
Policy Surrender Request Denied

I am a customer of Max Life Insurance previously known as Max New York Life Insurance,

The incident is dated 08th Sept. I went to a branch office at Max Life Insurance, in area of Kothrud in Pune. I Surrendered all my documents with 5 signatures of mine, which were asked to be done by the branch officer to me.

I did those signatures and submitted all the required documents with my original policy document, to the branch office. The documents flew to the head office in Gurgaon where they took 6 days to just have a look at those documents.

On 20th Sept when i gave a call to Customer care of max life Insurance i found out from them that my request for POLICY SURRENDER has been denied in the system due to a SIGNATURE mismatch.

When i went through the poilcy document and various poilices of max life insurance it was no where mentioned that there should be a signature match while surrendering the policy.

The second thing i am worried is that i was not all informed that the request has been denied, vaya SMS or Mail, considering the fact that we are living in 2012 and expect the communication media to be fast.(Specifically considering that i recieve a message everyday saying that i should pay my policy premium),

This is an absolute miscommunication and hammering a customer's expectations of recieving money (of his own) not on time.

When enquired about a solution and the assurity regarding the payment against my policy if i submit the all the documents again, the customer support is totally in a zero state.

Request to take a immediate action against the same.

I was suppose to recive a handsome amount of 58000 Rs. from max life Insurance, which is now a question (Unresolved).

A very Upset Customer...

Abhay Jaju


Company: Max Life Insurance

Country: India   State: Maharashtra   City: Pune

Category: Business & Finance

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