I want to put my views and opinions about HDFC bank and my horrible experiences that one may doesn't want to go through. I have a very pathetic experience with HDFC two wheeler loans and the issue still remains unresolved by them. In November I had taken a two wheeler loan from HDFC bank which made me a proud owner of my bike. I have been a loyal customer to them and have never defaulted in any of my payments and have never done it in my life. We all know how important our credit history is to us.
My loan account number is 879160 and my name is Mr. Kuchi Venkata Subbarao. I do not stay in India currently and so may not be able to take timely appropriate action against these crooks. I have my parents staying in India who have to go through the harassment made by the bankers. As we know that two wheeler loans are only given if we provide post dated cheques of the amount required to be given to the bank. All my installments have gone through smoothly except for one in the month of May. The reason for the same not going through was due to signature mismatch.
To the best of my knowledge I have only one signature which I make wherever required. However, the very next month there was a phone call made to my place and asking to make an alternate payment with late fees. Since I was not there that time, my parents had to make cash payment to the person appointed by HDFC for collection. Nevertheless, after making payment a receipt was handed over to my parents saying that the payment was then cleared. Till today I was living in complete peace and the loan was closed and the last installment got debited in the month of October.
All of a sudden today my parents receive a letter dated 18 November using the extreme harsh language and threaten to have the bike confiscated and auctioned to recover the amount due from me at my cost. After having a word with the customer service (harassment) executive, I realized that the letter was in respect of the installment not received by them in May and I should be really glad to the bank for their early response for which i have already made an alternate payment. Surprisingly the letter also used words like "instead of repeated reminders i failed to make the payment" where as there was no single correspondence sent to me at my address. I was promised a reply within 3 days by the executive but there is no reply till date even after 5 days.
Following is a list of my concerns and will be very grateful if you can take it forward to the person responsible for the blunder.
a) Why don’t they have complete details in their systems if the payment was collected by their own representative?
b) If it was to do with an installment of May were they sleeping till now?
c) If they had a system saying that the payment was not made for that month, why was there no correspondence sent or phone call made to me till now about this?
d) Why did the letter use words like "instead of repeated reminders" when there was no single letter sent or a phone call made to me.
e) While talking to the customer service rep. I was asked if you have the receipt??? I said I had the receipt but never expected you to come back so late asking me for it. Am I wrong if ask you to produce the receipt of your class tenth examination fees? Can I expect it to be preserved for me?
I do not expect my parents to go through any inconvenience just because i am not there to handle the situation especially when we have cleared all our dues and have no liabilities on us.
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