Hi. This is to complaint against Ms. Foram Parekh. She sits in the Ghatkopar branch of HDFC Bank Mumbai. We have a Savings Max account with the bank and Foram Parekh is the point of contact for us. I had called her to enquire about why the Flexi FD option is not enabled for us and what needs to be done to get it enabled. She had said that she will call me back with the details in 2 days. It has been 5 days but I haven't heard back from her. I called her on 10th Mar. This is the second instance where we have to follow up with the staff and the staff is not atttending to the query or is not getting back to us. We had complained against her earlier also regarding the ULIP policy that we took from the bank upon her recommendation. This kind of irresponsible behavior from the bank staff is not acceptable. Due to Foram's carelessness, the Flexi FD option wasnt enabled for our account and we are suffering monetary loss because of this. Even after we had mentioned at the time of opening the account that we want to enable the Flexi FD option for our account, And now, she is not responding to our queries also. Please take the necessary action at the earliest.
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