Airtel
Not clearing my broadband bills

Hi Sir,

I am Rohit Bhanot and i am living in Noida. From past 3-4 months i am seriously frustrated by Airtel people. I had a broadband internet connection with me from April to june and in the mid of June i requested the Airtel customer care to terminate my connection from 31st June and at that they said it will be terminated.

After 31st June i left that the place i was living in and moved to some other place. My request for terminating my connection was not processed from their end and they keep on generating the bills even after the customer agent promised me that your will not be processed and i was not even aware of this thing.

After 1 month they start calling me that your bill is pending and you have to pay it, i explained them entire situation and finally the lady named Naina from Airtel agreed and told me that pay Rs 1100 and your connection will be closed, i paid this amount even though i did not used my internet connection.

Now again after 2 months they have started calling me that your bill is pending and you need to clear it, this time again i explained the entire situation to them and the lady calling Pooja (her number is 01143082853) this time told me that you did not returned the modem back to us. I told her that at the time i took the connection the airtel person told me that these are not refundable so they wont be taken back but she didn't understood me and still kept on forcing me to return it.

Finally i returned the modem on next day on Nov 14 and Pooja from airtel promised me that you will get your money back for refunding the modem within 2 days but its now its 5 days since then and there is no response from them. I called them today and she was not available so one of her colleagues told me that again i have to clear my bills and then only i will be paid my refundable money back.

So sir please help me out. I am really very tired of false promises made by Airtel to me every time i contact them, they just fool me around and the never contact back.

So please please help!!!

Airtel Number for the connection : 0120 4136896

Thanks in advance.

Rohit Bhanot

My Mobile number : 91 96540 22719

Email Id: [email protected]