Subject: SERIOUR COMPLAIN ABOUT AIRTEL - 9560623777
Hi,
This is a Complain that is even not been able to resolved by Nodal Officer and neither they have curtesy to send a Information that they are working on it.
This is to bring to your kind notice that how customers of AIRTEL is treated by
advisor and the seniour of the call centre enployees sitting at 198 and the
back office team who are responsible for shorting out the problem for the
customer.
This is in respect to a recent Airtel Postpaid number that I have applied for
which is 09560623777.
I got a message on the number stating that thier is a due amt of RS13521/- for
some unknown number 9818191863 which I dont have clue about.
I ignored the message thinking this might be a message send in error.
Their after I received 2 calls from some one from AIRTEL chasing the amt.
I called Airtel on 1 July and had words with one of the advisor who confirme
that the 2 numbers no where asociated as the Date of Birth and Address totally
mismatch and co-incedently the name is matching only. He loged a complain with
ref number 38254133.
Since the number was barred and I wanted it to be unbarred I call again on 2
July and talked to NITIN on 121 who searched all the details and confirmed the
same and promised to put a proper notes as well which he didnot and loged a
complain against ref number 38271449 and also unbarred the number.
Now from here the game starts:
On 3 July I got a call from MR BRIJ PANDEY with ref to the 1st complain
38254133 who was very irate and was abusive as well and he adamantly said no
not said ordered that this is your due amt and you have to pay any how,
hearing this tone I requested to transfer the call a supervisor for which I was
ordered that they donot have any senior and he is the most senior person over
their. I got frustrated as he was geting adamant and rude and then he promtly
said that he is going to disconnect the call and I have to pay as he is
ordering for the same.
Their after MR BRIG PANDEY made a call from his mobile number 8800409933 and
went abusive with all MC and BC words saying me a begger.
Their after I called 198 and logged a complain about the same and my cal was
attended by Mr Pratik who was a floor supervisor who confirmed that I wouldnot
face any problem and he would make sure for the same as he has checked the
details and found that the 2 a/c are no where associate. He logged a complain
with a ref number 38290221.
Their after I called again as pratik provided me your number which was nopt
available on sundays, talked to MR RAKESH KUMAR who confirmed the same a
logged another complain for the mis behave and the confirmed that every thing
would get sorted soon. He assuered me as well that no problem would occur any
more.
Now, I received a call again from MR AURANGJEB who was working on th complain
of 2 july ref number 38271449 and confirmed that the 2 number are no where
associated and compensated with RS100/-. He assured me as well that I would no
fuher face any problem.
On 4 July I left early for my office, when I tried to contact that number which
was with my wife I was not able to contact.
Called 198 no proper responce call got transferd from 1 person to other till
the floor manager Jafar who was also of no use.
I HAVE MAXIMUM CALLS RECORDED WITH ME AS WELL.
If you can do some thing please do that else Its your wish.
I had a good image for AIRTEL which is no more as the agent are not tranined
and they donot know any thing.
Thanks And Regards,
SARVESH MISHRA
Contact Number : 09711986552
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