Hi,
I was promised a cal back from the advisor who called me after discussing the matter with their senior but have not received any call. So If you want me to continue the service with Airtel will request you to call as promised and provide proper compensation as your advisor were not only rude but also abused me and used false and unsocial words.
SO please call me after discussing the matter with your concerned supervisor as I was chased for about Rs13000/- Will require a compensation of about 10% of the amount as I have been harassed a lot.
Thanks and Regards,
SARVESH MISHRA
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: [email protected] [[email protected]]
Sent: Monday, August 08 1:03 PM
To: Mishra, S, Sarvesh, M7A511 C
Subject: Re: USELESS SERVICE - 9560623777 [|BAL|Qrc10208111308025033084|]
Dear Mr. Mishra,
Warm greetings from all of us at airtel.
This is in reference to the email received on the 02/08, concern regarding outstanding amount message received on your airtel postpaid mobile number 9560623777.
We regret the delay in response to your mail.
We do realize the magnitude of these concerns and that this situation must have greatly inconvenienced you.
As per your telephonic conversation with the undersigned, we would like to inform you that current outstanding in your account is Rs. 184.01/- till 08/08.
Further, reversal of Rs.85/- can be processed on your airtel account as a one time benefit. Please acknowledge the same so that the same can be processed.
We hope that we have been able to assist you suitably.
Please do write in for any further assistance.
Please feel free to speak to our call centre executive on 121 regarding any issue/concern. You can also email us at [email protected]. You can get in touch with the Nodal Officer with your earlier request or complaint number if it is still unresolved.
You may send an email at [email protected] or you may call at 9818334865 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days.
If you do not receive a satisfactory response from Nodal officer you may send an email at [email protected] or you may call at 9958444865 from 9:30 AM to 6:30 PM Monday to Friday.
Warm Regards Rahul Bawa Appellate Office Bharti Airtel Limited
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 02/08 01:48:33 PM
Subject: RE: USELESS SERVICE - 9560623777 [|BAL|Qrc12607112307224943089|]
Hi,
It seems that you have not gone throgh the email completely,
Just the name is matching on it no other details, So its not mine.
Hope this will make things clear.
Thanks for Nothing.
From: [email protected] [[email protected]]
Sent: Tuesday, August 02 9:05 AM
To: Mishra, S, Sarvesh, M7A511 C
Subject: Re: USELESS SERVICE - 9560623777 [|BAL|Qrc12607112307224943089|]
Dear Mr. Mishra,
This has reference to your concern regarding outstanding amount message
received on your airtel postpaid mobile number 9560623777.
Thank you for writing to airtel and giving us an opportunity to assist you.
We regret the delay in response to your mail..
We would like to inform you that an amount of Rs. 13521 was pending to be paid
from the old account number 102-102576312 with the mobile number 9818191863 on
your name. Hence, we request you to kindly make the payment at any nearest
airtel relationship centre to enjoy the uninterrupted services of airtel.
We hope that we have been able to assist you suitably.
Please feel free to speak to our call centre executive on 121 regarding any
issue/concern. You can also email us at [email protected]. You can get in touch
with the Nodal Officer with your earlier request or complaint number if it is
still unresolved.
You may send an email at [email protected] or you may call at
9818334865 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will
provide a resolution to your complaint in 10 working days.
If you do not receive a satisfactory response from Nodal officer you may send
an email at [email protected] or you may call at 9958444865 from 9:30 AM
to 6:30 PM Monday to Friday.
Warm Regards Shalini Sharma Appellate Office Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc: [email protected]
Sent: 25/07 05:29:19 PM
Subject: USELESS SERVICE - 9560623777
Hi,
THis is to bring to your kind notice that how customers of AIRTEL is treated by
advisor and the seniour of the call centre enployees sitting at 198 and the
back office team who are responsible for shorting out the problem for the
customer.
This is in respect to a recent Airtel Postpaid number that I have applied for
which is 09560623777.
I got a message on the number stating that thier is a due amt of RS13521/- for
some unknown number 9818191863 which I dont have clue about.
I ignored the message thinking this might be a message send in error.
Their after I received 2 calls from some one from AIRTEL chasing the amt.
I called Airtel on 1 July and had words with one of the advisor who confirme
that the 2 numbers no where asociated as the Date of Birth and Address totally
mismatch and co-incedently the name is matching only. He loged a complain with
ref number 38254133.
Since the number was barred and I wanted it to be unbarred I call again on 2
July and talked to NITIN on 121 who searched all the details and confirmed the
same and promised to put a proper notes as well. But Nothing was done
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