Type business location and detailed complaint
Type: The disputed account with ICICI Bank Credit Cards.
I am Ashwani Malhotra. R/O A -43 Asha Park, Jail Road, New Delhi - 18. I was using a card with ICICI Credit Card which was issued to me on the 1st August I registered a complaint in their Call Center for 03 Transaction (Disputed Amount Rs.45000) which i was not aware of, But instead of helping me to get rid of the problem they started adding Late fees and finance charges to it. I again called up the Customer care to get help regarding the same and they simply refused me by saying that you have exceeded the dispute time so now you cannot dispute regarding the same now and you will have to pay the amount. I have been making all the payments in time and the intentions are very clear to pay but i will not be able to pay the disputed amount and charges leaved on the same if any purchases left can be paid. I am now looking for a solution or you can say a help from you to resolve this issue in the presence of Honorable Ombudsman as they are harassing me now everyday by sending their executives who simply ask for money and not ready to listen and are abusive.
Also i want my name to be removed from the Negative database as i am not a defaulter its the bank who has declared the same and because of their fault i dont want to suffer.
On 25th April they sent their executive to my place who simply collected the amount which i owed to them for the transactions that i made which was a sum of 11300/-
In 26th July they again sent their executive with a new dispute form a collected a sum of Rs. 11310/-. What the executive told me that the dispute has been taken care of don't worry as soon as you fill up the dispute form we will investigate and take care of it.
Now they have started giving me threatening calls and harassing me while work. Beware!
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