I am using Airtel prepaid connection since last few years. My mobile number is 9995467410. But with the kind of services Airtel is providing these days, I doubt their (Airtel) interest in retaining customers. I don't understand a bit that why AIRTEL always deducts my balance without my consent. Recently, I had a balance of around 100 Rs or so and daily some amount is deducted. Finally, the balance has come down to rs 3. And this is not a one time incident. This has happened lot of times. Now i don't even feel like recharging my mobile, afterall what's the point, you guys are masters of deducting the amount. When I called the customer care guy today, they say that some "INDIA Tweets News pack" was activated. I don't understand who in this world asked you to activate this. The Complaint number the customer care guy gave me is COVWC3032466539 (Dated 24th March). We have called customer care guys zillion number of times, but for no use.
Now let me come to one more interesting part, just a proof that i am not exaggerating. As i mentioned earlier, this has happened many times. I have complained about this to even nodal officer of kerala. I dropped him a mail and told about automatic deduction. The mail was dropped on 19th june. Reference number was 0605198412 and complaint number was 1906201023906.And it was told to me that it wont happen again. But this has been happening EVER SINCE then and REGULARLY till date. That time i thought it was one off incident, but this time i am not taking it lightly. I NEED MY MONEY BACK ASAP, and also be assured that such deductions don't happen in future.
thanks,
Manjunath Shenoy (0-9995467410)
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