Repeated Issue:
Not sure if Airtel is in need of money that it is stealing from its customers or if it the area manager trying to attain some target...
As with lakhs and lakhs of innocent customers, Airtel subscribed my 62 yr old aunty for all kind of paid subscriptions for the 3rd or 4th time and sent a note (SMS) saying "Thank you for subscribing" as if she subscribed to the so called value added service!!!
I'd contacted customer care couple of times for this particular line and got all subscriptions cancelled, registered in "Do not Disturb" a month a half back and again today she is charged Rs 30 for radio service which she didn't subscribe for.
I've had similar issue with the other 8 lines that I, my mother, father, two of my aunties and uncles use and I've contacted Airtel so many times that I would have wasted 48 hours of my life just with Airtel customer care!
Seriously thinking of moving away from Airtel as it seems to be run by a gang of thieves (atleast in my zone)...
Though I let Airtel steal our money in earlier cases, NOW I WANT MY 30Rs BACK.
Hope Govt makes it a law that no cell phone service provider can enroll its customer to paid services automatically and start charging them. Service providers should be punished for such malpractices mentioned above.
Occasionally they do send some message in English with some information on cancelling the service, but it is INDIA, not everyone knows to read ENGLISH, especially the old people. And ofcourse, in some cases, the cancelling procedure given in the SMS doesn't work... not surprised at all.
Message to Airtel: Begging for money on streets is much better than stealing from customers.
Affected Phone number: 9944999290
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