Airtel prepaid mobilecard
Alance cut wothout any reason

Hello, sir, mem

my name is Gaurav Mevada

my prepaid mobile number is 9898559003

I don't know what is the problem with my number but on 20th march at 12:40am there are sequence of BALENCE CUT running on my number (details are as Below)

at 12:40 am at night i call to customer care but no one was attain my call, after 3 times try, the call was attained by mr. kaurav patel, it was also delay to attain about 5 minutes after i call & it was charge me 1: 00/- rs

but he was not able to answer me that, why that balance is continuance cut from my number.

ALSO DURING THE TALK WITH CUSTUMERCARE MY CUTTING OF BALENCE IS CONTINUANCE

then he transfer the call to supervisor, he attain the call at 1:00 am but the transferring the call to supervisor was also take 6 minutes which is charge me 1.00/- rs

he check my account & found some problem but he did not tell me why the balance was cut.

He stop that sequence of balance cut on my number & told me that. my balance (86.62/-) will refund on 22nd of march Because 21th of march is holiday. my call end at 1: 11 am he was take 11 minutes for understand my problem.

& he gave me ref.no CBDCC30320007170

on 22nd of march I call again the customer care with mr. Mathukya Mahesh at 10:50am. He told me that balance will refund in 24 hours, but no any balance was refund.

then i was recive one message form 121 is -- Thank you for connecting airtel your request refrence number is CBDCC20322102853.

on 23rd of march I call again the customer care at 11:00 am. & i tell them to refund my balance, but then the call was transfer to supervisor but no one was attain that transferred call & i Hearer only the music of airtel about 6 minutes then call was disconnect.

then i call again But no any supervisor can attain my call & after 10 minutes of hearing of music call was again disconnect. & the both call was charge me 3.00/- rs my balence is now 0.38/- rs & i can not able to call customer care.

please do need full For refund my balance as soon as possible.

Below is the details of my sequence of BALENCE CUT

on

20th march

at 12:40 my prepaid balance is 103/- rs

then without any reason

at 12 :47 my balance is 80.82/- rs

at 12 :47 my balance is 80.82/- rs

at 12 :47 my balance is 80.82/- rs

at 12 :49 my balance is 54.00/- rs

at 12 :50 my balance is 44.00/- rs

at 12 :54 my balance is 39.00/- rs

at 12 :58 my balance is 32.00/- rs

at 12 :59 my balance is 31.47/- rs

at 1 :00 my balance is 30.85/- rs

at 01 :01 my balance is 26.94/- rs

at 01 :02 my balance is 24.02/- rs

at 01 :10 my balance is 17.00/- rs

at 01 :11 my balance is 16.38/- rs

TOTAL = 86.62 RUPEES balance CUT from my number.

Regards,

Gaurav Mevada