I am Baljeet Singh, I want to share my problem which I am facing since December.
An executive from Angel Broking reached my office to open my Demat account with a free subscription offer for one year. I had filled the account opening form in December with all the necessary documents and given to him. After that there were no mail and no welcome kit reached at my registered address or ID except mobile SMS. After that I called several times to their customer care for my welcome kit and other account documents, In end of January I mailed and requested them to close my account due to their poor service. They replied and asked the exact reason: why you want to close your account?
After that I replied them with all my problems which I was facing, again they mailed and told me re-think and don't close your account. But I don't want to continue with them.
Next day I went to their Lajpat Nagar Branch to close my account and I asked for closure form to their front desk executive Ms. Durgesh, she told me your account is activate with our appointed franchisee if you want to close your account it will be closed after the approval of sub-broker, I shocked and said fine, I signed the form and came. Till date my account is not closed because their sub-broker is not giving his approval.
I called several times to their sub-broker (Mr. Divesh Kumar) to resolve my problem and give your approval to close my account; He said I’ll see how you can close your account without my approval. He is the only person who is creating problems and harassing me. Whenever I called to him every time he told me he has no time at the moment please call me after 2-3 days.
I have not used my account and traded yet. If they ask for some amount to close my account, should I pay?? I have received my welcome kit and password yet.
I've requested several times to their help desk also, please have a look into this matter & do the needful, I don't know why they are ignoring.
Baljeet Singh - 9971486073
Angel Broking Customer Id: GRT090
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