I want to inform you about the case between me and Apollo Munich Health Insurance Co. which is as follows:-
I would like to bring to your notice that the proposal form was not filled by me as well as signed by me. It was changed and forged.
The details were also not accurate. I informed the Apollo Munich Company regarding it on 9th October after i received and checked my proposal form from them on my request on email.
With reference to my mail, they informed me that my concern has been logged into the system as Case No. 80, 309.
After many mails and calls finally on 25th November i received a response from the company stating that, i should confirm the details of wrong information which i found to be filled in my proposal form by someone else.
I mailed them on the same day i.e. 25th November about the details they requested.
On 2nd December i received the following reply -:
""With reference to your Case No. 80, 309, would like to update you that we had taken up this matter to the team concerned and as per the status we would require fresh underwriting in your case. Please also note that as per declaration of relevant details in the application form, we might re-underwrite the policy. Hence, request you to kindly fill fresh application form and change request form with correct details for necessary action.
Please find enclosed the proposal form and change request form (CRF) as per the requirement and you can send Scan copy of CRF along with copy of ID Proof / address proof as applicable on the same mail ID so that we can proceed further.""
I sent Apollo Munich Health Insurance co. a new proposal form as well as other documents as requested by them from me, which they received on 28th December.
I was told by the customer relation team from Apollo munich that my issue will be resolved within 15 days starting from 29th December.
Whereas, now its been more than 30 days i have not got any response from them, i have sent many e mails and called them also.
Now my policy is due for renewal, and i am being harassed by the company, as i dont know i can renew it or not???
As a bona fide citizen, i informed the company about their mis doings, and i am being harassed for the same. I dont want to lose my policy year in any case as i am nowhere at fault.
Kindly consider and give me a solution.
Awaiting for an emphatic response.
Regards
Vikram Marya
91-9811809810
Apollo Munich Health Insurance Co. ltd
Policy No.1000063953
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