Dear Sir,
due to very poor service and nor co-operative customer support, I want to cancle the policy.
I also want to know whether I am eligible for compensation due to all this drama created by Apollo munich.
Here I am sending you some of last mails as a case study/ proof of discussion with Apollo munich customer support.
Please help me geeting out of this situation
thanks
Best Regards
DARSHAN
91 9873936269
91 9268905209
http://my.opera.com/notsocreative/albums/
http://www.youtube.com/user/sorrydarshan
http://vimeo.com/user2937296/videos
(Be a part of change, plz visit & join or sent comment)
http://www.sentientyouth.org/blog/
http://www.sentientyouth.org
& On Fri, 8/4, customer service wrote:
From: customer service
Subject: RE: Email to Apollo Munich Insurance Customer service team from E-mail Us
To: "darshan prajapati"
Date: Friday, 8 April, 3:42 PM
Dear Mr. Prajapati,
Please accept our sincere apologies for the inconvenience caused to you.
Your Case No. 178, 614 for your concern raised below is currently under process with team concerned.
We will shortly revert to you.
At Apollo Munich we value our customer’s concern and looking forward for your co-operation.
We look forward to serving you.
Regards,
Karan Singh,
Customer Relationship Management Team
Apollo Munich Health Insurance Company Limited
10th Floor, Building No. 10,
Tower-B, DLF Cyber City,
DLF City Phase II, Gurgaon
Haryana, 122002.
Website -www.apollomunichinsurance.com
“Apollo Munich offers its customers free consultation for common ailments. To talk to our experts and for free consultation, you can dial 18001020099 between 9 AM to 6 PM, Monday to Friday”.
From: darshan prajapati [mailto: [email protected]]
Sent: Thursday, March 31 9:58 AM
To: customer service
Subject: RE: Email to Apollo Munich Insurance Customer service team from E-mail Us
I think Apollo Munich trains its employees to provide worst to its customer when it comes to srevices.
As I already asked to cancel to my policy due to non-satisfaction of services
(Complaint no. 178614). Still you guys delivered the policy document in Bhika ji kama place, new delhi branch.
Yesterday 30the March, I got a call from Bhikaji Kama Place branch to collect policy document.
When I asked when you received the paper? He replied one day ago. Then I again asked him why are you calling me one day later.
He replied very rudely that I have other important work to do.
On such rude reply, I refused to collect the paper.
This is really shameful. You guys really don't want to co-operate with customer who is choosing you above all other well established brands.
Please cancel my policy and make a full refund with compensation.
Otherwise I am going to file a complain in IRDA
thanks
Best Regards
DARSHAN
91 9873936269
91 9268905209
http://my.opera.com/notsocreative/albums/
http://www.youtube.com/user/sorrydarshan
http://vimeo.com/user2937296/videos
(Be a part of change, plz visit & join or sent comment)
http://www.sentientyouth.org/blog/
http://www.sentientyouth.org
& On Mon, 28/3, customer service wrote:
From: customer service
Subject: RE: Email to Apollo Munich Insurance Customer service team from E-mail Us
To: "darshan prajapati"
Date: Monday, 28 March, 12:03 PM
Dear Mr. Prajapati,
I personally regret for the error in communication sent earlier & inconvenience caused.
Below are the Correct dispatch details which you also confirmed by our customer care executive.
Courier Name: First Flight Courier Service
Consignment No. A28382303
Date of Dispatch: 03-March
Would request you to kindly co-operate with us and we will revert to you with the complete resolution to your issue raised regarding policy documents not received.
You Complaint Number 176, 136 logged via toll-free dated 21-March-11 is currently under process regarding Policy documents not received.
We will revert to you on priority.
For further assistance, please feel free to write back to us.
Regards,
Ms. Anupama,
Customer Relationship Management Team
Apollo Munich Health Insurance Company Limited
10th Floor, Building No. 10,
Tower-B, DLF Cyber City,
DLF City Phase II, Gurgaon
Haryana, 122002.
Website -www.apollomunichinsurance.com
“Apollo Munich offers its customers free consultation for common ailments. To talk to our experts and for free consultation, you can dial 18001020099 between 9 AM to 6 PM, Monday to Friday”.
From: darshan prajapati [mailto: [email protected]]
Sent: Monday, March 28 10:29 AM
To: customer service
Subject: RE: Email to Apollo Munich Insurance Customer service team from E-mail Us
Hi,
I guess there is no co-ordination in APOLLO MUNICH.
I haven't received anything.
I got 3 mails for 27th March, stating that documents have been delivered.
Now when i called in customer care (executive name: Pooja), I came to know that documents have been
delivered on 4th March in Mumbai,
consignment no. A28382303, received by Kamini.
The above info is confirmed by Supervisor Sahil Kakkar.
But the mail I received stats that documents delivered on 17th March in delhi, received by Renu.
Now, I want to know:
How can you deliver a Delhi address documents in Mumbai?
Why you don't call customer before delivery?
Why you don't track customer on non delivery?
Why you take this much of time?
When I asked for Nodal Officer's mail ID of complaint. Supervisor simply denied without stating any reason. Simply Saying that we have nodal/ Senior officers but can't give you their mail IDs.
So Being totally unsatisfied with the way Apollo Munich works, I am no more interested to be associated with Apollo Munich.
I want to cancel my policy for with I asked Sahil also.
Please cancel my policy.
thanks
Best Regards
DARSHAN
91 9873936269
91 9268905209
http://my.opera.com/notsocreative/albums/
http://www.youtube.com/user/sorrydarshan
http://vimeo.com/user2937296/videos
(Be a part of change, plz visit & join or sent comment)
http://www.sentientyouth.org/blog/
http://www.sentientyouth.org
& On Sun, 27/3, customer service wrote:
From: customer service
Subject: RE: Email to Apollo Munich Insurance Customer service team from E-mail Us
To: "darshan prajapati"
Date: Sunday, 27 March, 11:26 AM
Dear Mr. Prajapati,
Greetings from ApolloMunich.
With reference to your mail regarding non-receipt of policy documents, we would like to inform you that we dispatched your policy documents along with Identification card on your registered address.
Below are the Dispatch details for your reference:-
Courier Name: First Flight Courier Service
Consignment No. A28404583
Date of Dispatch: 15-March
As per courier status the policy documents have been delivered on 17-Mar to the following address which has been noted down in our record.
Ø Mr. darshan prajapati, RZM-18A, MAHAVIR ENCLAVE, NANDA BLOCK, New Delhi, Delhi, India, 110045, Mobile:- 9873936269
Please refer the delivery status mentioned below for your reference and request you to kindly check at your address and let us know in case you require any further assistance.
For further assistance, please feel free to write back to us.
“We request you to share with us your experience & valuable feedback on how your query/request was handled by us. This would help us serve you better in future.“
We look forward to providing you uncomplicated health insurance services.
Regards,
Ms. Anupama,
Customer Relationship Management Team
Apollo Munich Health Insurance Company Limited
10th Floor, Building No. 10,
Tower-B, DLF Cyber City,
DLF City Phase II, Gurgaon
Haryana, 122002.
Website -www.apollomunichinsurance.com
“Apollo Munich offers its customers free consultation for common ailments. To talk to our experts and for free consultation, you can dial 18001020099 between 9 AM to 6 PM, Monday to Friday”.
From: inquiry
Sent: Monday, March 21 10:11 AM
To: customer service
Subject: FW: Email to Apollo Munich Insurance Customer service team from E-mail Us
From: customer service
Sent: Monday, March 21 9:03 AM
To: inquiry
Subject: Email to Apollo Munich Insurance Customer service team from E-mail Us
Name
Mr. darshan prajapati
Email
[email protected]
Phone
9873936269;9873936269
Information Regarding
Grievance
Comments
Hi, I bought a policy more then 3 weeks ago. my Policy No. is 1000170038. I received it in a pdf format But I haven't received any document at my address. I sent an email also on 18th march but still no response. I guess it was a wrong decision to chose apollo munich. So please do the needfull or refund my payment so that I can choose some better service provider.
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