Dated : 27th August
Ref. : Complaint/1000230122/270811
To,
Apollo Munich Health Insurance Company Limited
10th Floor, Building No. 10,
Tower-B, DLF Cyber City,
DLF City Phase II, Gurgaon
Haryana, 122002.
Website -www.apollomunichinsurance.com
Kind Atten. : - Deepak Anand - Customer Relationship Management Team
Reference: -
1. Apollo Munich Health Insurance Policy Number : 110100/11051/1000230122
2. Agency code : 80122322
3. Agent Name: ACHYUT PARTNERSHIP ONLINE (Mr. Sachin Sood (M) 9266962737/95603827)
4. Agent Contact Number :
Subject: - Application for Cancellation Policy Number : 1000230122 dated 21st August and refund the money without any deduction.
Dear Sir/Madam,
It is with great agony, I shall have to draw your kind attention on following departmental lapses and wrong commitment.
I took the policy through policybazar.com Mr. Sachin Sood (his contact number (M) 9266962737/ 9560603827) with some certain verbal confirmation about the policy and I transfer the money through my HDFC credit card to get the above said insurance but when I went through policy and other details found that there are so many discrepancies in the said policy.
I wrote a request letter for cancellation of the said policy number and also approached on customer care number 1800-102-0333 to cancel the policy.
I got the confirmation from customer care department that you will be informed about the confirmation of the cancellation of the said policy number within 72 Hrs but after constant fallow up and reminder and email, I did not get any confirmation from customer care department.
Now after seven days I am conferred by customer care department as follows.
Dear Mr. Bipin Kumar Thank you for contacting ApolloMunich. With reference to your mail below, please note that the change in existing plan can be done only at the time of renewal, subject to necessary approval from underwriting and the decision will be given after receiving renewal premium and change request form which is according to company norms & policies. In case you need any further assistance, Please feel free to write back to us. We look forward to serving you. Regards,
Deepak Anand, Customer Relationship Management Team
Apollo Munich Health Insurance Company Limited
10th Floor, Building No. 10,
Tower-B, DLF Cyber City,
DLF City Phase II, Gurgaon
Haryana, 122002.
Website -www.apollomunichinsurance.com
“Apollo Munich offers its customers free consultation for common ailments. To talk to our experts and for free consultation, you can dial 18001020099 between 9 AM to 6 PM, Monday to Friday”.
In view of the above, I would request to you kindly look into the matter and refund my money without any deduction as requested.
If you will not accept my request of cancellation of policy I will take this matter in consumer court. So it is humble request to repay my amount back into my account. I shall be thankful to you. Otherwise I will be forced to do some next action against your organization.
Please also note that if it is not happen then I would like to register the complaint to
Insurance Regulatory and Development Authority
GENERAL INSURANCE & HEALTH
POLICY HOLDER COMPLAINTS REGISTRATION FORM
(Separate forms to be used for each complaint)
Annexure II
Please approach your Insurance Company first with the grievance. If you have not received a response or you are not satisfied with the response on your grievance, you may use this form to register the complaint with IRDA. If the complaint is a dispute in regard to premium paid or payable, dispute on policy wording pertaining to claim payment, delay in settlement in claims or non-issue of insurance document the same may be lodged with Insurance Ombudsman. The addresses of the Ombudsmen are available on our website. Copy to :
Shri K.Srinivas, Asst. Director,
Insurance Regulatory and Development Authority
Consumer Affairs Department
United India Tower, 9th floor, 3-5-817/818,
Basheerbagh, Hyderabad – 500 029.
e-mail ids: [email protected]
Mr. R.Srinivasan, Officer on Special Duty
Insurance Regulatory and Development Authority
Consumer Affairs Department
United India Tower, 9th floor, 3-5-817/818,
Basheerbagh, Hyderabad – 500 029.
e-mail ids: [email protected]
Mr. T Venkateswara Rao, Deputy Director
Insurance Regulatory and Development Authority
Consumer Affairs Department
United India Tower, 9th floor, 3-5-817/818,
Basheerbagh, Hyderabad – 500 029.
CALL CENTER: TOLL FREE NO:155255Thank you in advance for your prompt attention to this matter.
Sincerely,
Bipin Kumar Singh
220, Kamakhaya, Niti Khand – I,
Indira Puram, Ghaziabad
Uttar Pradesh 201012
[email protected]
contact number : 9958795652 Ph. 0120 4901914
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