I ordered for a pizza at 8 50 pm from Dominos in Ajay Nagar kolkata Order No 216.A lady picked up the phone, took down the order and told me that the service guarantee of 20 minutes would not be applicable. I told her that 1 hour would be fine which means the pizza could be delivered at 9 50 pm. I started calling up the outlet from 9 50.No one picked up the call till 10.40 after which one Mr Ramesh answered the phone and introduced himself as the manager. He told that the pizza has been despatched but they cannot trace the person. On sustained questioning he admitted that they had messed up and offered to deliver the pizza within 20 minutes past 11 pm.
My son who was expecting it summed it up in one word telling Papa we will never order a pizza from Dominos. Cant understand what delivery mechanisms and system checks they have where they dont know that a pizza is not delivered even after 2 hours of placing the order.
Its ony when the customer calls up do they realise that they have not sent the order. Amazing service to match the tagline 20 minutes nahin to free
Prakash
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