I ordered one Pizza, one Garlic Bread and one Choco Lava Cake on June 5 at 8:16 PM from Dominos Pizza under order number 238. The order was delivered by Shop No A1, A2, Laxmi Building, Byculla, Mumbai. The order however was delivered after 1hr at 9:20 PM against the claim of delivery within 30 min of Dominos Pizza. Nonetheless I paid the full amount of Rs 453 and took the delivery. On opening the packets however I found that the pizza and the Garlic bread were completely cold. I called back the dominos Pizza on phone and complained. I was astonished that their representatives were neither sorry nor they had the slightest remorse in their voice. After much argument they agreed to send another Pizza and Garlic Bread. Their representative on phone told me that they will send fresh order, he also said that the earlier order could be had by us. We were not however interested in having two pizzas so the earlier one kept lying. However we were shocked and surprised when the delivery boy (named Noman) who came to deliver the second Pizza insisted that we return the first order delivered to us. As we had not consumed the same we did so, but this whole incidence took all happiness from us and became a very disturbing expereience. It also reflects the following:
1. Dominos Pizza are not able to kep their timeline of 30m min and deliver cold Pizzas and Garlic Bread.
2. Even after complaining they don't bother to resolve the situation without much argument and cajoling. Here again their claim of not taking the money if the Pizza is delivered after half an hour goes down the drain.
3. Their staff is totally unprofessional and lacks the basic quality of integrity and honesty when they insist on having the Pizza delivered earlier whereas their company representative says otherwise on phone. It shows that the delivery boy took the earlier Pizza for his own use. Its really shameful.
4. The Pizza and Garlic Bread delivered afresh were completely dry and nowhere near the standards of Dominos Pizza. This shows that the Franchise Owner in this case is not at all bothered about the brand quality.
In view of the above I would request Dominos Pizza to stop making false claims of doing "khusiyon ik home delivery" as their Franchise Owners and Staff are neither inspired nor bothered to do so. I would also like to ask them that how would they reimburse me for making the whole experience of having a Pizza as harrowing as narrated above. Will they care to take some action against the concerned Franchise Owner and their staff?
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