Inconsumercomplaints.com » Cafes, Bars, Restaurants » Review / complaint: McDonalds - Refusal to allow the use of loo | News #402479

McDonalds
Refusal to allow the use of loo

I have recently had a very bad experience at McDonalds Vile parle. Below is the letter I have sent them.

Dear Sir/Madam,

On 7th Mar I was invited to a childs birthday party at Mcdonalds Vileparle. It was a childrens party and I was like many others was there with my kids (aged 3 and 1). Overall the atmosphere was good and the kids were having a lot of fun.

My bad experience started when my daughter aged 3 wanted to use the toilet. The staff there refused to let me use the toilet saying there is a water shortage. The staff who was talking to my family in a very rude manner could very easily see my daughter withering in pain as she wanted to use the loo urgently. The staff were adamant and were just not letting me use the toilet. Another parent who had a daughter in a state similar to that of my daughter came along and we were both arguing with the staff to let us use the loo at it was becoming urgent by the second. I finally had to put my foot down and literally forced myself into the loo with my daughter. The other parent went in after me.

I do not understand

- Behavior of your staff since the toilet could be flushed after use and it was looking pretty clean

- McDonalds hosts a birthday party for kids who unlike adults cannot control their need to go to the loo

- If there is a water shortage can the facility not make alternate arrangements

- Were the staff keeping the toilet for their use only

- The inhumanity the staff were showing even though they could see 2 kids withering in pain due to their need & urgency to use the toilet

Later I went to the counter to ask for a glass of water, which not surprisingly I was refused. After much argument I managed to get myself a glass of water. I was sitting within earshot from the counter and saw quite a few customer being refused a glass of water.

It really is not the way a restaurant of your calibre should behave. If there is a water shortage do not inconvinece your customer by refusing them basic needs. The least you could do is make alternate arrangements.

I really hope this kind is behaviour is never repeated at any of your outlets in the future.


Company: McDonalds

Country: India

Category: Cafes, Bars, Restaurants

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