Mcdonalds India does not require customers hence we should not go to them in India, As a regular customer of McDonald overseas I enjoyed the customer service. But here in India the scene is different the customers are just some downtrodden people who are out of place who should not be visiting Mcdonald.
I visited in dec McDonald Thane station outlet and Jan Thane Majiwadi outlet the service was not good with overcrowding etc. I gave the benefit of doubt maybe the place is full hence customer service is not able to cope up.
Yesterday 15th May evening 10.15 pm Thane Station Outlet all the counters were vacant, My requirement was softee icecream, the ice cream counter was open it has cash vending counter, no customer was present except the staff there when I approached and asked for the ice cream, his reply go inside and pay, when I went inside there were four counters all of them free I asked the first counter he said go to the next, when I approached the second he said go to next and the last counter told me go out to the ice cream counter and pay, by then I lost my cool and said you must be joking to treat your customer like this. I walked out of the Mcdonald crossed the road and opposite there is hotel it also has softee icecream I purchased the same stuff and walked away with dignity.
I was in Kuwait and in 2001 as we were in Mcdonald there the attendant is so pleasing infact encouraged my 3 year kid to take part in Mcdonald event where My kid won Al Jabria 2001 from Mcdonald and she had maintained I love Mcdonald, for years I have been a frequent customer and customer service by the philipina (females from phillipines) are so sensitive to you that they give you the feel of wanting to go again, and yesterday's incident for my kid who wished to have softee at mcdonald has made her resolution never again to visit Mcdonald India. Keep it up Mcdonald I need not worry of my child visiting your outlet your staff is doing a great job to close you down and help us parents.
But I will bring out to you all Indians it is very pathetic to see Indians manning counters at American Fastfood counters donot know to treat fellow Indians whom they are to serve, so if you donot want your dignity and self respect hurt then stop visiting these outlets.
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