It was a Sunday evening in January, more specifically the 24th of January... had ventured en route some shopping, with my family into the Pizza Hut at 22 Camac Street. The initial wait was around 15 mins (time starting after being seated at the restaurant, leave alone the one hour waiting time outside) just to be able to talk to the waiter and request for a glass of water. In around half an hour the initial starter arrives, but no water. Understand it almost took me around 45 mins (time starting after being seated at the restaurant) when I could get my son the desired glass of water... more surprises on the way when after waiting for a further 30 mins i go wondering about the Pizza that was ordered ... "on the way", I am told... in next 15 mins, I am again corrected as the order is badly burnt, would have to wait for 15 more mins... being badly "pissed off" I ask for the manager (Chris!!), who arrives shortly to tell that he is sorry... blame it on the conveyor belt that got stuck he says... I explain to him about the very poor service that we have received and my experience with Pizza Hut elsewhere in the globe... shortly we are serverd Pizzas, however not the ones we ordered... but food anyway, we do not complain... Chris is apologetic, remember Sunday evening, a full house, Chris asks for my visiting card so that he can extend an invite for later, he says for myself & family... on his persistance I leave my name, number and address, however yet to receive even a courtsey call as of date... well the whole concept of Service here is not understood... you have a unhappy customer... pacify him whichever way you can... so all you guys thinking about frequenting Pizza Hut Camac Street... think again...
0 comments