I want to raise a complaint against the airtel authorities. If you have time and kind heart, please go through the attached mail for the back and forth mail I send to all the airtel executives.
1) Mr. C. Sabariswaran - Process & Customer Service Manager (Ph : 9442056238 & mail id: [email protected]), who is repeatedly
a) Failed to respond,
b) Giving false promise,
c) Failed to account deposit amount he received from me.
d) Failed to deactivate my connection on my oral request.
e) Failed to react on complaints.
2) Address verification team, who came to my residence during the time when I informed nobody will be available.
3) Nodal office, which failed to respond.
4) Appellate which after a long fight came back to the original place from which the problem started.
My horrible experience with airtel executives :
Date 10.05.2012 : I took two airtel postpaid connection (No : 8220051153 & 8220051154) from airtel executive Mr. C. Sabariswaran - Process & Customer Service Manager (Ph : 9442056238 & mail id: [email protected]) under CUG Scheme.
Date 12.05.2012 : I received the card from airtel your representative Mr. C. Sabariswaran - Process & Customer Service Manager (Ph : 9442056238 & mail id: [email protected]).
Date 14.05.2012 : One of my card is activated
Date 18.05.2012 : Second card took a week to get activated, as it is activated on 19.05.2012. For this I made a lot of follow up with Mr. C. Sabariswaran - Process & Customer Service Manager (Ph : 9442056238 & mail id: [email protected]), a lot of unattended calls, not responded messages, a whole day switched off mobile, lot of excuses and in fact at one stage I got vexed with the service and messaged him that I don’t need of the service anymore please take back the card. Then only it is get activated.
Date 20.05.2012 : Finally both the cards are activated and then the one of your representative called and informed that there will be a verification from the airtel of the address given by me.
I clearly informed him about my availability, but still they came to my residence on the non available time and called me two times.
Date 24.05.2012 : Finally on third time your representative Mr. Rajesh (Ph : 9500766007) came on time for verification and informed verification is over and everything will be fine.
In the mean time outgoing calls for both of Nos are barred the same day. When I contacted Mr. Rajesh (Ph : 9500766007), he informed our processes will be completed by today and it will be activated by today. And as usual first there is no response from Mr. C. Sabariswaran - Process & Customer Service Manager (Ph : 9442056238 & mail id: [email protected]) and finally he picked up the call and inform that it will be cleared by tomorrow (25.05.2012) 11.00 am.
Date 25.05.2012 : Again when I contacted Mr. C. Sabariswaran - Process & Customer Service Manager (Ph : 9442056238 & mail id: [email protected]) on 11.10 am, he informed he is on the way he will call me within 10 minutes. But no reply (as usual) till 12.00 pm. After 12.00 pm I started to try reaching him but till 02.30 pm again as usual no reply and finally I was able to catch him and he informed that from his side everything is clear and he can’t help me on this, he will try to fix the problem within today.
Again I went back to Mr. Rajesh (9500766007) and asked him about the problem, he too had the same reply ready and informed to contact his superior Mr. Soundar (Ph : 9789490952), he too replied there is no problem from their end he informed to contact either the sales person unfortunately it is again Mr. C. Sabariswaran - Process & Customer Service Manager (Ph : 9442056238 & mail id: [email protected]), from whom I can expect a little response.
Adding salt to the wound when I contacted the airtel helpdesk (198) they informed the outgoing bar is due to the reason that when two negatives feed backs are raised against you on address verification as the first two times when our representatives came to your place you are not available and they further upset me that I can’t use the same again.
When my final hope was on the Customer care Services, the customer care executive informed and promised that our team leader will call you back within 4 hrs, that too failed because I have not received the call after the stipulated time. So from there also no response.
Date 25.05.2012 : I send a mail to the airtel nodal office.
Date 29.05.2012 : Your representative Mr. C. Sabariswaran - Process & Customer Service Manager (Ph : 9442056238 & mail id: [email protected]) personally visited my office after the call from various employees from company. I asked him to disconnect the connection and return back my deposit money. (Rs.200, which I deposited to him, which he promised to be adjusted at the subsequent bills.)
Date 31.05.2012 : I send a reminder to the airtel nodal who are failed to reply to me within their promised 3 days. I asked them to better to disconnect my service then waiting for the reply. I request the nodal to send back me the deposit amount of Rs. 200 which you representative Mr. C. Sabariswaran - Process & Customer Service Manager (Ph : 9442056238 & mail id: [email protected].
Date 01.06.2012 : I received a mail from airtel nodal that they will update me on 02.06.12.
Date 06.06.2012 : I received a mail from airtel nodal with lots of flows (even my name is mentioned wrongly) with message that my no is now activated, when I want to surrender my no. I hope to get a response from nodal is vanished.
Date 11.06.2012 : I send a mail to appellate that I want to disconnect my connection and help to get the deposit money back from the Mr. C. Sabariswaran - Process & Customer Service Manager (Ph : 9442056238 & mail id: [email protected]).
Date 13.06.2012 : I received a mail from airtel appellate with my mobile bill. The mobile bill is for the entire period. My connection is bared on 23rd and I asked to get the connection disconnected on 29th. The bill date should be to the either of these days. One of my connection was activated on 18.05.2012 only. Then why I have to pay for the days when my not activated days because of your representative Mr. C. Sabariswaran - Process & Customer Service Manager (Ph : 9442056238 & mail id: [email protected])’s irresponsible activates.
Date 16.06.2012 : I received a ridiculous mail from airtel appellate stating that a meager amount is credited back o my account that will be adjusted in the subsequent bill. Where is the question of subsequent bill in case I want to disconnect my connection. My Rs.200 will be updated in account by 18.06.2012. I received a call from appellate one Ms. Hema was on the line I informed her my calculation for the bill and she also agreed to send the bill based on that.
Date 18.06.2012 : I send a mail to airtel appellate stating stating the calculation I supposed pay. Because I don’t want to pay your representatives mistakes. And the request for the Rs.200 I deposited.
Date 21.06.2012 : I send a reminder mail to airtel appellate because I can’t get mail. I asked them a call back arrangement.
Date 22.06.2012 : I received a mail which is same as that of the mail I already received. They have not responded to my call back request.
I called to appellate contact no. But I receive a response that they can’t do anything that I have to pay for the entire period and Still there is no updataion of my Rs.200 in my account. I don’t know for replying these after these many days whether appellate is required.
In the mean time I spend a lot of time, money by Surfing, Calling & sending SMS to your executives (I have all the SMS send to your executives and the call list). More over it is a embarrassing experience for me. Now I am ready even to go to the consumer court by seeing the response of your representative.
My personal message to Mr. C. Sabariswaran - Process & Customer Service Manager (Ph : 9442056238 & mail id: [email protected])
Please apologies me for the crime I did to take a connection from you.
You did a lot of favor to me
1) You given the card and received Rs. 200 as deposit. You neither updated the same in your company records nor me with the receipt.
2) You are responsive enough to get the connection activated on 3rd and 7th day. I have pay for those days also.
3) You rarely responded to the call on my outgoing bared issue and on your response also your maximum response is I don’t know, I will check, within 10 minutes it will be activated, Within today it will be activated and finally contact customer care which gave me a lot of mental torture.
4) Your visit to my office your response when I asked about disconnection you didn’t updated it in your system. For those also I have to pay.
5) Your promise to return the Rs.200 is vanished in the air, which is an humiliating experience to me.
6) Even after all the mail transaction with the nodal, appellate your response to my SMS for repayment of my deposit is “All the Nos are now activated”. Is this the response for my query.
Please reply at least to this mail in a professional manner and return back my money. It is not just Rs. 200 as deposit and more Rs. 100 bucks as extra days charges, but why I have to pay more when you did nothing.
With Thanks & Regards,
K.Vignesh.
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