Bajaj Auto - Avenger 220 DTSI
Chassis no: MD2DGPDZZUC G36168
Engine no: PDGBU G09743
Colour: MISTY G SILVER
Booking Docket no.: D1101834
Name of the Company that i purchased the bike from: Sai Service Agency (B) Pvt. Ltd - Andheri East
I'm writing to you after my bike stalled within 2 days of picking up my bike from your service centre for the nth number of time and you should have guessed that i'm not at all a happy customer.
My struggle started the day i got my bike home on October 23 from Sai Services when i experienced stiffness with the gear, the staff at Sai services however buffed/ shrugged off the issue citing this as normal with new bikes and that this should smoothen with use. When the same did not happen and i showed up at the Sai Service centre, the mechanic there worked on the clutch and stated that the issue was sorted without providing me a job sheet for the same (on the basis that job sheets are given for major repairs and this was just some adjustment required).
Subsequent to this visit i also started facing issues with the self start where my bike stalled. My regular follow up with them about the rigid gears and
self start issue yeilded no result as they refused to entertain the issue stating that its a new gear system and would loosen over a period of time and there is nothing much they can do about it as they couldnot trace any specific reason that may causing the issue.
After my 1st servicing (13/12) on my way back home my bike stalled again (the self start refusing to work). With no options left, i dragged my bike back to the service centre where the mechanic acknowledged the issue and as per his statement replaced a magnet in the engine. The issue with the stiffness of the gear system still unaddressed as they assured me that since the bike has been serviced and the gears should smoothen. The bike however refused to show any signs of improvement and stalled completely again a week before christmas. As i reported this there were two mechanics sent to my house the next day. The mechanics landed at my place without any tools, checked my bike with some borrowed tools and started the bike after tightenning the screws around the reverso on the left side of the bike. They assured me that the issue was due to a loose screw on the reverso and it should not give any issue henceforth. As i was away for Christmas i couldn't follow it up any further till i came back. The bike completely stalled on my way to work on 6th January. with much great difficulty i again managed to drag my bike to work. Upon reporting the issue there was a mechanic sent to my place of work where the bike was parked. The mechanic managed to start the bike for me after plugging together some wire which he stated was left unattended (according to him probably ever since we
bought the bike). His explaination was that my bike was running on one wire while it should have been on two due to which the tool was tripping causing the self start from not working. The rigid gear issue was still not addressed. The next day as i took my bike to the service centre i cautioned the Service Manager - Sadanand of escalating the issue. He was apologetic about the situation and assured me that the issue would be sorted. I left my bike at the service station for repair and inspection for three days and collected my bike on Monday (P.O. L-323496). I was not given any explanation about the repair work done on my bike. Happy to get my bike back i tried using it praying that it will stall no more. My joy was short livenned as the bike stopped working (The gear got stuck on second and refsused to move on 14th January) and i had to take it to the service station. After much of yelling and arguement i just left my bike at the service centre and walked off. My brother intervened by collecting the bike from them the same day. They had reportedely changed the disc in the gear system hoping to resolve the issue. They were proved wrong as on the way back home the gear again got stuck. As my brother took the bike back to the service centre he was promised that the entire assembly of the gear system would be changed the next day which was a sunday (P.O. L-7283). The needful has been done, however my trial doesnt stop here as it has stalled again today.
All i can say about my experience with Sai Services is that - They are Confusing and Deceptive--I wouldn't trust a company who tries to pull the wool over their customers' eyes like this. I have spent a small fortune on this bike. The experience that i have been put through is very traumatic and unnerving.
I request you to kindly look into this issue and take immediate measures to sort out the problem as in my humble opinion, this is a complete rip off.
PS:- I had tried calling Sai service centre to report the issue late evening (8:15) to no joy. While searching for the an email id to write in across to you I have managed to find a toll free number for Bajaj. I have lodged a complaint with you customer service representative Shashikant Gondhali too -- Complaint number: 95081.
Thanks and Regards,
Robinson Raju
R-1, Qureshi Industrial Compound,
Behram baugh, Jogeshwari (West)
Mumbai 400102.
Contact details:- 9820432263/9702720022
Landline number:- 022 26735697.
Compound,
Behram baugh, Jogeshwari (West)
Mumbai 400102.
Contact details:- 9820432263/9702720022
Land-line number:- 022 26735697.
0 comments