To,
Bajaj Auto LTD.
Area Sales Manager
Level Delhi
B-60, 61
Naraina Industrial Area
Phase-II, New Delhi-110028
Subject :- Grievance against hazardous product sold to me & deficiency of Services
Sir (s),
I had purchased a motor cycle Model Pulsar 220 purchase For Rs- 74360/- vide the Receipt no:- PP221784 (Bagga Link service Ltd.) Karol Bagh Dt. 23/08 with Registration No. DL6S-AC-7626 and just after 5 months from the purchase of said bike its handle was surprisingly broken down while I was riding on this bike. A complaint had been made for this by E-mail dt. 27/01 (Customer reference number (CR-18988) to Mr. S.D Kamath, Bajaj Services and Customer Care copy enclosed as annexure -1
Sir to get that broken handle replaced, i had undergone lots of trouble & faced undue harassment & it’s had been really a painful & uphill task for me even though my bike was already under the warranty period copy of feedback E-mail enclosed as annexure -2
Unfortunately, just after two months there had been another similar incident which could have led to loss of my life on 27/03, due to your faulty & hazardous product (bike), when I was riding the bike on the day as mentioned above, it’s handle cracked and loosened, but somehow I managed to maintain my balance over it & saved my life by slowly turning my bike to side of the road, otherwise i would have been under the tyres of the heavy traffic coming from behind subsequently the very next day i.e. 28/3 when i called Mr. Garvit Goyal on his Mobile number 9871091830 around 3:00 pm he treated me very rudely and threatened me by saying that you do whatever you can, make complaint or file a case. Over the phone he used abusive language that cannot even be mentioned here. A brief of the conversation is as follows:
Q:- Garvit ji nikesh bol raha hu shahdra se yaad hoga aapko 1 mahina pehle meri bike pulsar-220 ka handle toota tha jo apne badla tha wo phir se toot gaya aaj?
A:- Garvit reply: To kya hua bike noida le aao main dekh leta hoon.
Q:- Sir aap phir se wahi kaam kar rahe ho jo pehle kia tha toote hue handle se bike kaise aayegi?
A:- Garvit reply: yeh aapka kaam hai hum to service center per hi bike dekhenge.
Q:- last time bhi aapne yahi kaha tha or main jaise taise bike noida aapke service center le bhi gaya tha per waha jaa kar aapne mujhe pareshan karke mera 2 ghante kharab karke mujhe bataya ki hamare pass to handle hi nahi hai is bike ka bike aapko chodni padegi or 15-20 din main pune se handle aayega tab change hoga.
A:- Garvit reply: tarika to ab bhi yahi hai bike apko service center hi chhodni padegi.
Q:- To sir last time pune apke head office main jab maine complaint ki thi to 3 din baad hi aapki Suman Bajaj Noida se engg. Mere ghar aa kar handle kyo badal gaya tha tab bhi aap yahi keh rahe the ki bike 20 din chhodni padegi or ab bhi aap yahi keh rahe ho to jab last time 3 din main meri bike ka handle change ho gaya tha to ab kyo ni ho raha, aur last time apne yeh bhi assurance di thi ki shayad kahi koi manufacturing defult reh gaya hoga isliye handle toot gaya per ab ki baar aisa nahi hoga.
A:- Garvit reply: handle main apne ghar to banata nai or nay eh bike maine banai or tujhe complaint karne ka jada shyock hai to ab tu complaint se hi apna handle change kara le last time to main maan gaya tha or maine tere ghar engg. Bhej kar handle change kara diya tha ab tu ghar ki to chhod service center main bhi change kara kar deekha, aur jo tussey ho sakta hai woh kar le aur jaha tak hath pair marne hai maar.
It is really surprising that one of India’s leading two–wheeler company has appointed such irresponsible sales & service managers, who are not even in a position to satisfy your customers, but also go to extreme extents of harassing & misbehaving with them, even in the era of “customer is king” customer scenario. Now when i have experienced that both your product and services are inefficient, I am not interested in keeping this product (bike) of your company with me anymore.
I request you to take back the Life Hazardous Product (Bike) from my place. In addition to this you are liable to initiate a suitable disciplinary action against Mr. Garvit Goyal for causing undue harassment and not providing appropriate service despite of my several humble requests.
Victim
Nikesh Aggarwal
Mobile 99108 59476
80106 09997
email. [email protected]
Copy enclosed:
1. Annexure 1
2. Annexure 2
Annexure 1
from
Amit Goyal
to [email protected],
[email protected],
[email protected]
cc [email protected]
date Wed, Jan 27 at 10:02 PM
subject P220: Handle fell down and Starter clutch failed twice
mailed-by webpix.in
hide details Jan 27
Hi,
I own a P220 (DOP 23rd Aug 09, Registered no DL6SAC7626)
Today while riding on the bike the handle bar suddenly fell down and i was able to manage the bike at the speed of 80 kmph.
I went to Suman Bajaj (Noida) after reporting the issue on phone and ask to replace the handle bar. They offered me to replace it with one on the P180, that too after getting it removed from a bike. When i asked that why you want to take it from another bike (a P180) the guy told me that its brand new and tested one.
But my question is that why should i go for a handle which is removed from another P180. They informed me that the handle for P220 is out of stock and will take some time. Meanwhile the GM workshop (Garvit Goyal, contact no. 9871091830) comes and after understanding the situation that i refused to replace the handle with a P180 model, he behaved like that i am begging for this and showed me the attitude. He told the guys there to through me out of the workshop with my after putting the damaged handle.
Now what i want is to have a check on these guys who don't have any respect for the customers and representing such a big Brand Name.
Another issue that i have faced with my bike twice related to Starter Clutch which is already replaced once and creating the same problem again. It makes noise constantly while riding and in idle engine. The rear disc is always creating noise like a Big bus is stopped near me. On every service the guy just cleans the disk and pads and after some time the same noise comes back.
I don't know why such a so called premium bike have so many issues out of which the Handle Bar issue that could have proved to be dangerous to me. Claiming a premium service treatment at very few service stations, laughing at customers' grievances what we got is regression and nothing else.
Requesting to look into the matter and know the reality of workshops. Would appreciate an early response on this.
Regards
On behalf of me younger brother Nikesh (9250655871, 9910859476)
--
Amit Goyal
Head, Creative
webPix
Design - Development - Solutions
Contact (Board): 91 9958 791400-03 (Extn. 306)
Url: http://www.webpix.in
Annexure 2
from [email protected]
to [email protected]
date Thu, Jan 28 at 6:37 PM
subject Customer Care Cell
hide details Jan 28
Dear Sir/ Madam,
This is with reference to your request registered as Customer Reference Number 'CR-18988. '
We understand your request is attended to your satisfaction and hope you are happy with our service.
For any further assistance please call us at 1800 233 2453 (Toll Free) or send an email [email protected].
Assuring you the best service at all times.
With warm regards,
Customer Care Cell
Bajaj Auto Limited
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