I purchased Bajaj Pulsar 180CC UG-III in May. Since beginning the bike is not functioning properly and now has become a nightmare for me for neither the vehicle is being attended properly nor the faults have been overcome by the service centres. For some manufacturing defects all the major parts of engine have been replaced but still whenever I rode this vehicle I cry on the performance of the vehicle. I had been in regularly complaining for the defects in the vehicle and even have been in regular contact with the Area Service Managers of BAL, Naraina, New Delhi, but, for all their efforts the vehicle is not going well.
I even made a complaint at [email protected] on 09.04.2009. The complaint no. is CR-6889. But no action was taken. And I have to of my own follow up with the Bajaj personnel as well as service centres.
On the directions of Area Service Manager, Mr. J K Arora, I have shown the vehicle to the best service centres, including M/s Dewan Motors, Mahavir Enclave, New Delhi and M/s Bagga Link, Karol Bagh, New Delhi, but none of the mechanics in the said service centres have been able to rectify the faults in the vehicle. However, the crank, scissor gear (twice), clutch plates (thrice), time chain (thrice), right and left chambers of the engine, front shockers (reparied many times, but still not functioning properly) and many more parts which I am not known to, have been replaced. To add to worse, twice the piston kit has been changed. That's all while the vehicle is under warranty, mileage-wise as well as periodwise.
As all such jobs have been done in the vehicle, and still the vehicle is faulty. Within the warranty period, if the vehicle has undergone so much of work and still it is not working properly what will happen once the warranty period is over.
I have spent money to get more performance and have a new experience of a powerful bike, but unfortunately I am experiencing the other way. I have already spent a lot of time, money (other than regular maintenance, i.e. approx. Rs.10, 000) on repair related expenditures, fuel on repeated visits to the service centres, that each and every day whenever I rode the vehicle it gives a lot of irritation.
Not even this now even as the vehicle has gone under the hands of 4 service centres no-one is attending or taking the responsibility of the vehicle to rectify the problems I am facing, though I was on the directions of the Area Service Manager to show the vehicle to one or the other service centre. Whenever I questioned relating to replacement of the vehicel, I was given one or the other excuse. Legal Notice was also served to the manufacturer as well as the dealer, but all in vain.
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