SERVICING IN DEFAULT MANNER
I would like to draw your attention about the poor servicing I am getting from your authorize service centre at Dewan Motors F-1/1 Mahavir Enclave Palam Road, New Delhi-45.
I own a Bajaj Pulsar150cc vide Reg No. BR1AF 0840 purchased first hand from showroom in Patna, Bihar on 29 Mar 07.As I am working in Delhi so I used to servicing this bike at your Mahipalpur service centre, which was quite satisfactory. The last two servicing is done at Dewan Motors centre at Mahavir Enclave. The latest was on 27 Nov 09 vide job card no. 15113. I deposited my bike on 26 Nov 09 for usual servicing as i was not having (absolutely) any problem in bike rather than some oil leak. The supervisor argued about major servicing and i okeyed. The delivered my bike on 27 Nov 09.with a bill of Rs 2716 only.(The supervisor was Sanjay and job done by Kailash)
On 28 Nov 09 in morning, there was plenty of oil leakage and oil was poured on the ground. On starting the bike, it started smoking like chimney. I visited again at Dewan Motor workshop. They refused to see without making of job card. I requested the supervisor personally then he checked for few second and insisted that the fault is there in your engine, and again i have to deposit my bike for three days with estimated bill of about four thousand rupee more. The same time I routed back with red face and gone to local service provider. He just tightened the four screw atop cylinder and i am running fine. Also many screw were remain loose.
I am asking with great concern that if a customer is visiting with high expectation on your authorised service centre, so much of hefty amount is paid by him without mere quality of satisfaction, the real problems are kept in dark and too much of discouragement is faced by the same.
Waiting for your expedite view and course of action please.
MK Pandey
1AFMLU
NATS Complex
Term-II, IGI Airport
New Delhi-37
Mob-9911921037
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