Hi,
This is in reference to my courier details below -
C/Note No - 114455600
Dated: 6/10
Send To: Jawalapur, Haridwar
was lost in the month of Oct'09. Since then I have been following this case either with Sachin Saxena (Branch Manager) - Vaishali - Ghaziabad or with Leena Roy (DGM). but of no results every now and then they asked me to wait, as this takes time, its been 6 months now I don't know how much time does it take to compensate the own mistake which is accepted by Sachin.
I have lost all the hopes of getting this amount back even after providing all the artifacts & documents. I have forwarded my application to Ms. Leena which was lost in transit c note no 114462276 and was requiered to submit it again to Vaishali office.
Last communication received from Blazeflash was on 22-12-09 asking to submit relevent documents which was submitted by me thereafter no communication. Today I went to meet Mr Sachin (25th time since the courier was lost) and he said he went to Delhi office today to enquire the status however the relevent lady was not in today.
Please suggest. Is it what we call customer service and this is how you will achieve your mission.
"To become the leader in the courier industry in India by 2011 with high global visibility by providing 100% delight to our customers, exploring the talent of our employees with opportunities for growth and wholehearted cooperation of our Franchisees."
- Mansi Sharma (Customer)
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