Dear Sirs,
On 24th May I travelled with 7 of my family members from Mumbai to Coimbatore in the 3rd AC coach of 1013 Dn Kurla - Coimbatore Express. The PNR number of our tickets were 8140463175 and 8527574537. Of the 8 tickets booked, 7 were in the B-3 coach and 1 was in the B-2 coach. Despite having confirmed tickets we were surprised to note that all our side berth seats viz. 40, 48, 56 and 64 in the B-3 coach were occupied by RAC ticket holders and their contention was that we had the right to occupy the berth only and not the seat. We were surprised at this rather quixotic logic being given at us and approached the TTE to help us in this regard.
Far from being helpful, the TTE (Badge no. 239, name plate was not legible) of the B-3 coach was rude, abusive (his comment was " Tum Ko Dimag Haain Ki Nahin") and uncooperative. Not only was his beviour bad, he flatly refused to give the complaint book, loudly shounting "Jo karna hai kar lo".
Needless to say we had a very uncomfortable journey unable to occupy our confirmed seats throughout the long journey.
I would like the Railway authorities to answer the following questions:
! All other fellow travellers who have confirmed berths, have access to both the seat and the berth. How come inspite of paying the full fare for all our seats we were not allowed to occupy our legitimate seats?
2. How can a Railway Official like the TTE use abusive and rude language with a passenger?
3. How can the TTE refuse to give the passenger the complaint book and talk nonchalantly about the same?
I would expect an early response from the Railways on this matter, failing which I would be forced to escalate this matter to the Consumer Court.
Thanking you,
Yours truly,
Venkateswar V.
8/25, Piramal Nagar, Goregaon (west), Mumbai - 400 062.
Tel.: 2875 5702. Cell.: 98196 06917
[email protected]
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