I have purchased Volkswagen Passat on 14-1 from Frontier Autoworld, Gurgaon. It was defective from day one and my car has stayed more in the service station than at home. The car been sent to the service station for a variety of problems. Each time one problem is solved a new problem is observed in the car. Brief timeline of the complaints:
9 July '12 till Today: (20 days approx) exhaust gas warning lamp signal which according to the manual booklet can result in injury or damage to the vehicle. Further the service station does not even have the parts for rectification of the problem. The car is still standing in the service station with no immediate prospects of it getting rectified.
24 May - 22 June'12 (29 days) complete AC compressor replaced.
16 May - 21 May '12 (6 days) for AC not working.
8 August - 12 August'11 (5 days) towed by chain to service station, battery changed and engine screening.
13 April - 21 May'11 (36 days) complete steering chamber (gateway assembly) changed.
I am frustrated with the continuous problems in the so called luxury car. It has failed completely. Also, the after sales service of Volkswagen is hopeless and nobody in the company is bothered to hear my complaints. Now the service station has started to refuse accepting my car in the workshop.
I had paid for a new car and the car given to me has been faulty from the very start. I therefore want full replacement of this car.
Regards,
Niranjan Garodia
9810021607
0 comments