I travelled through airindia from Chicago to Hyderabad on 24th April'11. I have not seen such a worst customer service, I talked several times with Air India customer service to re-route my ticket and change of date from Boston to Hyderabad on 24th April'11, but everytime I was given a standard answer to get it done through city office in US and due to long weekend the city office was closed for 3 days from 22nd April. And whenever I talked to customer office it call was getting diverted to India call center, none of them were able to help me, ultimately I had to book a separate ticket from Portland to Chicago which costed me 200$, moreover the baggage handling was so bad I recieved my baggage with damaged/broken handle, when I talked to baggage handling department was told these damages to baggage are quite common and they cannot do anything about these. In this regard I request Air india to compensate me the same.
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