I have purchased the cross road membership for my convinence. I am
using the cross road services almost from the past 2 years. Usually i
called up the cust care for tyre puncher repair only. Always the
mechanic will not reach the place on time and we need to follw up the
call centre and the mechanic even they are not having facility to call
us. We have to call the mechanic & update the locations.
I was facing the problem of tyre again it was puncher yesterday so i
called up the cust care on 22nd
August at around 7 :00 pm.
The executive tried to take the information like car no. &
confirmation for the address but the address is not valid which is
updated on your systems. I refer to send the mechanic at my residence
but the address is not updated & then the executive DC the line.
I need to call the cust care again for the same complaint. My call was
landed to Mr Vineet rajput
I was provided a Complaint I.D 201 & mechanic need to visit my place
within 30mins. I receive a call after 40 min that mechanic is unable
to find your place so note down the no. of RAM PRAKASH NAYAK
(9266366232).
When i come down from my stairs mechanic was standing in my colony.
He asked for the stepney is fine so i will replaced that, i said i
want to repair my same tyre which is faulty and the same has been
discussed with the cust care for the addition charge of RS 50 /-
He again forced me to replace the stepney only but i have denied.
He said i will save your 50 bucks, tommorrow you can repair you tyre
by your own. After all the disscussion he just taken my faulty tyre
for repair.
After 20-30 min i got a miss call from Mr. RAM PRAKASH, i called up
at the same time, he said that your Tube is totally busted due to
running your car with the puncher tyre and the Nossel of the tyre is
also damaged so you need to replace the TUBE only which costs Rs 300
/- AND Rs 50 /- their extra charges.
According to me there is no tyre tube which costs 300 bucks, so i
speak to the dealer also at the same time for the cost of the tube. He
said cost for the tube is Rs 250 /- and Rs 20 is for replacing the
tube & Rs 30 /- is addition for the mechanic,
After all the bargaining finally the tube cost for RS 250 /- with fitting.
I ask the dealer to provide their visiting card & return back my faulty tube.
Mr, Ram prakash nayak retun after 30 min & then replace the tyre. When
i have check the faulty tube there is no DAMAGE on the tube & there is
no cut marks on the tube or Nossel.
There might be general punchar only. Mr. Ram Prakash Nayak from the
CROSS ROAD tried to act smart,
I Called up the dealer and ask what is the problem with the tube.. he
said there is general punchar only
but your mechanic is not ready to repair it. He said you just replace the tube.
Since I was not satisfied with the overall incident and don’t believe
that why I should be charged EXTRA
I called your Customer Care at around 8:45pm i have a word with OM
for the complaint against the incedent for the fraud charges but
there is no one is available. He said i need to call tommorow and
speak to Mr. Devinder.
I am really surprised that an reputed company like Cross roads is
doing such hanky panky business to extort money from customers and
maligning the brand name of Cross road. I am expecting that you will
look into this matter on top priority and deal with it judiciously.
You may please issue a Show Cause Notice to the Service Centre with a
copy to me and provide me with the compensation, failing which I will
be provoked to take this matter to the Media and Consumer Court. You
may contact me via e-mail or on any of my below contact numbers at the
earliest.
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