On 14.10.2011 I have complained the Dealer code RJ14-D0019 Satnam Honda, Tonk Road Jaipur for the Aviator scooter I have purchased. Content of complaint is as follows:
This is to inform you that I have purchased a scooter of make Honda Aviator Disk Break C W (Reg No- RJ14-BC-5515) from you on 20th Nov. Details of the scooter are as follows:
1. Chassis Number: ME4JF214LA8014828
2. Engine Number: JF21E9137181
Since the date of purchase, I am facing the undermentioned technical problems:
1. Self start has not been working.
2. The scooter is supporting only kick start and everytime it is required to pull the choke for doing kick start. It was told to me that only once a day it is required to pull the choke. But on my scooter it is always required to pull the choke to start it.
3. The most critical and frequent problem is that the scooter and all its operations suddenly gets stop in between the running traffic. As a result I met minor accidents many times and major accident twice, which is causing unaffordable life risk to me. As the self start is not working, it becomes difficult to put the scooter on main stand and kick start the scooter in the heavy running traffic and therefore, everytime I have been required to pull the scooter out of the heavy traffic to the side lane, which is very difficult for me to do so in the heavy traffic. This activity occurs 2-3 times almost every day.
4. Horn becomes distorted while using indicator.
I have complained the above said issues many times to the engineers and higher authorities of your organization, but it is disappointing to say that all the said problems are persisting and have not been resolved yet.
Honda Products are known for their good quality and superior after sale service. Being a customer it is my right to get the product and service for which I have paid, therefore, I request you to kindly rectify the above said problems at the earliest.
2 On 03.11.2011 again I have complained the dealer. Content of complain is as follows:
In continuation to the complaints reported to you on 14.10.2011. I would like to inform you that almost for 15 days scooter was with you and I have collected the same on 31.10.2011. But still scooter is having various technical problems. Description of problems is as follows:
1. Self start is not working if scooter is kept off for approx 15-20 minutes.
2. Every time it is required to pull the choke to do kick start, whenever scooter remains off for approx 20-25 minutes. After pulling the choke it is required to do 5-6 kicks to start the scooter.
3. Kick does not come back to its usual position when I do kick.
4. Scooter vibrates a lot while driving and gives unusual sound.
5. Horn gets distorted frequently.
6. Head light appears dim.
7. Handle is little bent on right side.
Ever since I purchased this scooter not a single day I have spent in peace and regularly I am complaining various issues in the scooter, but it is disappointing to say that inspite of my regular complains and requests; faults/ issues in scooter are kept on replicating and various new issues are also introduced.
You must agree that I am suffering with no fault of mine and as a good dealer of Honda products should take care for the products and services you deal in. I therefore, request you to replace my scooter with the new one, otherwise I shall have no option except to proceeds under the consumer rights.
BUT TILL DATE THE PROBLEMS ARE NOT RESOVLED BY THE DEALER. EVERY NEXT DAY I AM CONTACTING THE DEALER TO RECTIFY THE TECHNICAL PROBLEMS OF MY SCOOTER, BUT THEY ARE EITHER REPLICATING THE TECHNICAL PROBLEMS OR INTRODUCING NEW PROBLEMS.
I NEED FAVOUR FROM YOU TO KINDLY INTERVEN IN THE MATTER AND PROVIDE SOLUTION.
Yours faithfully,
Seema Singh
Mob. 919784590275
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