I'M A OWNER OF MARUTI SWIFT VDI AND FROM THE DAY 1 I PUCHASED THE CAR, I'M FACING PROBLEMS IN IT.
ON 27TH JULY MY CAR DID'NT START IN THE MORNING AND I TOOK THE SAME ON MONDAY THE 28TH TO SPARSH AUTOMOBILES HERE AT RAIPUR FROM WHOM I BOUGHT THE VEHICLE. THE VEHICLE'S ALL PROBLEMS WERE TOLD TO THEM AND WAS TAKEN FOR RECTIFICATION OF PROBLEMS BY THEIR WORKSHOP. AS ON DATE THEY ARE UNABLE TO LOCATE THE PROBLEM AND HAVE TRIED SO MANY OPERATIONS ON THE CAR. AS PER MY KNOWLEDGE SOME ARE HEREUNDER:
FIRSTLY ON WEDNESDAY THEY SAID THAT THE E.C.M IS NOT WORKING SO HAVE TO CALL FOR 1 FROM MARUTI UDYOG LTD - GURGAON AND THEY CALLED FOR. AFTER MY REGULAR PHONECALLS AND FOLLOWUP DAILYTHEY GAVE ME A POD NO OF OVERNITE EXPRESS COURIER TO ME SAYING THAT ITS COMING BY THIS. I FOLLOWED UP WITH COURIER PEOPLE AND THE ECM WAS DELIVERED. AFTER THE CHANE OF ECM THE PROBLEM WAS AGAIN THERE, NOW THEY SAID ITS A WIRING PROBLEM AND THEY ARE CHANGING THE COMPLETE WIRING OF THE VEHICLE. EVEN AFTER DOING THIS, THE PROBLEM WAS THERE, NOW THEY SAID THAT ITS SOME SWITCH PROBLEM AND SOME FUSE. EVEN AFTER CHANGING THEM TOO THE PROBLEM PERSISITED. NOW THEY CALLED FOR THE ORIGIONAL SECOND KEY OF THE VEHICLE FROM ME SAYING THAT ITS THE KEY PROBLEM, ON MY TAKING IT TOO IN FRONT OF THEM AND USING A FRESH KEY, IT DID'NT WORK.
NOW YESTERDAY AFTER MY TALK WITH THE WORKS MANAGER THERE I REQUESTED HIM TO CALL FOR A SERVICE ENGINEER FROM MARUTI AND MAYBE HE CAN TRACE THE PROBLEM BUT THEIR REPLY WAS THAT UNTILL AND UNLESS WE FINALLY FAIL IN TRACING PROBLEMS, WE CANNOT CALL THEM. NOW THEY HAVE AGAIN CALLED FOR SOME PART FROM MARUTI UDYOG AND THINK THAT IT MIGHT BE THE PROBLEM AND WILL TRY TO RECTIFY PROBLEM CHANGING THAT.
MY COMPLAINT IS THAT AFTER SO MANY OPERATIONS / CHANGES IN THE VEHICLE, THE WORKSHOP PEOPLE HERE ARE UNABLE TO RECTIFY THE PROBLEM AND ARE DOING ALL PRACTICALS WITH MY CAR. ALSO I WOULD LIKE TO MENTION THAT THERE WAS SOME FAULT IN A LOT OF SWIFT MANUFACTURED BY MARUTI LAST YEAR AND MY VEHICLE IS OF THE SAME LOTT. EVEN MY SUSPENSION WAS NOT CHANGED AFTER A CALL FROM THEIR END ONLY SAYING THAT THERE IS A PROBLEM IN THE LOTT AND WANT THE VEHICLE IN WORKSHOP FOR CHANGE / CHECK. I THINK MARUTI UDYOG AVE A PUBLIC AWARENESS ADVERTISEMENTS ALSO IN MEDIA REGARDING THIS. AFTER THAT I AM REGULARILY COMPLAINING ABOUT THE SOUND WHILE DRIVING FROM THE BACK OF THE CAR. EVEN AT THIS COMPLAINT TIME ALSO I HAD TOLD THEM TO CHECK AND RECTIFY THE OLD PROBLEM TOO.
I FEEL I'M IN PROBLEM AS THERE IS NO CONCRETE SOLUTION YET ABOUT MY COMPLAINT.
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