Dear Sir,
1. I have brought a Samsung LCD TV with which I received a voucher of Dish TV. The same I have registered on my name (Sandeep Singh) with your customer care executive on 30 May and got a complaint No. 60136697 Set Top Box will be installed within 24 hrs. After 24 hrs. on 1st June when I found nobody has come for the installation again I contacted the customer care executive and this time they told me that “You will receive a call within 20 minutes and our Technician will install your Set Top box within 12 Hrs.
2. On 2nd June I received a message that your complaint has been solved and our Technician will attend you complaint on 4th June by 6 P.M. Then I did not make any call up to 4th June thinking that it may be I busy schedule due to which Technician are busy with some other customers like me and possibly he will attend my complaint on 4th June as commitment has been made.
3. But it is over when again I found nobody for installation of Dish TV. The same thing has been repeated again when I talk to customer service that you will receive a call within 20 minutes and your complaint will be attended within 12 Hrs.
4. Now it is more than a week and nobody has arrived on the address as registered by me. The place where I am residing is not a remote area that nobody will be able to attend my complaint within a week even transport service is extremely good because of the well known Srisailam Temple is just 20 kms. Away from here.
5. So, you are requested to take the necessary action to expedite the installation of my Dish TV Set Top Box.
Thanks & Regards
Sandeep Singh
C/o Jai Prakash Associates Ltd.
AMR Project of SLBC Tunnel Scheme
Room No-5 (F.H 3B)
Vill- Domalapenta Distt. Mahaboobnagar
Pin -509326.
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