To,
General Manager - Quality
Maruti Udyog Limited,
Gurgaon, Haryana
Sub: Problem with front suspension.
Dear Sir,
I bought a new Swift Dzire in Febraury 2009. When I drove it in the first week itself I noticed abnormal noise from the front suspension. Whenever the car goes over a hump or a pot hole the front suspension makes some metal rubbing noise. I reported it to the dealer (Bimal Auto, Bangalore) and he promised me that he would take care of it in the first service and if needed he would replace the parts. During the first service they did something and the noise did not come for a month and then satrted coming again.
So when I contacted the dealer they said that they would take care in the next service (5000 kms). I have finished that service too and the problem persists.
The dealer say that it is a design problem and it is there in all the swift. Even MUL is aware of this and they have an instruction to just grease the part during service and send it back.
I have bought a car after investing 7 laks and I do not have noises like a bullock cart when I drive it. What is alarming is the way MUL has handled it. They know there is a problem and instead of resolving it, they are making there customers live with it.
On checking with many other swift Dzire users, I found they too have the problem.
I want to get some resolution to this issue. MUL should recall this item, and refit an appropraite one with a good design.
Nithin Kumar
09739180581
[email protected]
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