We have bought a Ford Fiesta Vehicle form Shaman Ford who is a reputed dealer in Mumbai and an authorised Ford sales and service dealership.
The vehicle has encountered numerous problem details of which are attached to the vehicle identification number of ford.
We also enrolled into an extended warranty program with Ford India. As a gesture to satisfy us Ford agreed to further extended the extended warranty program for a additional one year after the warranty term was over.
We did have more problems with vehicle breaking down and now were are ford is not willing to comply by the committed warranty terms and trying to bill us with the charges for repairs.
We are ready to pay the labor charges. But they are not willing to cover for parts in the engine and the timing area which wear out only if the vehicle has been run for only little 30, 000 km. Our warranty on these parts elapses on 28th Nov or 40, 000 km which ever is earlier.
This is clear case of taking undue advantage of the customers for small business gains.
I hope this message clearly reaches the authorities.
My Vehicle registration Number is MH 01 AE 3123.
Thank you.
Regards,
Akshay Gandhi
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