I am a manager in steel plant located at angul, approx 100-120 kms away from bhubaneswar. Ford sales persons impressed that FORD figo is car of the year and secondly will provide good service related and also looks of car is very good. Thus had just purchased ford figo from Capital ford bhubaneswar just 35-40 days back. On 9th of this month-July, my car was touched by a dumper from non drive side due to which front wheel steel portion got damaged and scratches appeared in that side front door and also my first servicing was due i.e 2400 kms was completed. Now to get my car repaired, Ford does, not have pick up assistance available (initially after every 2 days there sales persons were coming to me for getting ford figo purchased). I have to travel 100 km approx to bhubneswar CAPITAL FORD Showroom. Thus it requires min 2000 rs petrol & other expenses (To & Fro) and most important i have to spare time, take leave for 2 working days -For depositing & for pick up .(My per day cost to company is 3000).
Finally given to capital ford first service repair. On 11th July... And today is 20 th july. Every day i m chasing them, they say that car will be ready by tomorrow. Here the question is when that tomorrow will come, they gave some excuse. Finally conclusion is i m regretting myself for the decision of purchasing ford figo car. Now not a single ford persons are interested to get my car serviced on time. There is no value for money, main problem that they dosen't have proper service centers & if you found any one, its is big project for geting serviced / Repaired on time.
This is my experience i m sharing with all. Please before purchase a car. Go through all these issues .otherwise ultimately u will regret like me and have no option left just to spend money & time for these branded junks.
I request to ford figo to get my car repaired on time and try to improve their service and customer relationship for bright future.
Name - P R Shukla
Registration Number: OR 02 BQ 3451
Email id: [email protected]
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