I, O.P. Vaid, am feeling cheated by the M/s. Magic Auto, Karol Bagh, New Delhi, Maruti Authorised Dealer by manipulation in Accounts as details below :&-lt;br />
TILL DATE I COULD NOT UNDERSTAND THE MEANING OR DEFINITION OF FREE INSURANCE AND FREE EXTENDED WARRANTY WHEN I PAID THE COST OF THESE ITEMS IN CASH.
AND
WHAT HAS THE DEALER GIVEN ME AGAINST FREE INSURANCE & FREE EXTENDED WARRANTY?
I booked a Maruti Wagon-R VXI BS-III Immobiliser Model Car (Silky Silver Metallic Colour) with Magic Auto, Karol Bagh, New Delhi a Maruti Authorised Dealer on 4th August with an amount of Rs.10, 000/- vide Cheque No.334159 dated 3rd August and purchased under Invoice No.1597, Allotment No.30574 on 29th August in Rs.360, 516/- 1150/- (towards Accessories). Initially he offered vide Proforma Invoice Free Insurance and Free Extended Warranty (photocopy available with me) and while purchasing the car he offered the trade discount of Rs.24, 599/- in the following manner :&-lt;br />
(Bifurcation stated by Mr. Gagan Jaglan, ASM (Sales),
Magic Auto, Karol Bagh in the meeting held on 25th August)
i) Insurance Rs.12, 184-00
ii) Extended Warranty Rs.01, 890-00
iii) Corporate Discount Rs.02, 000-00
iv) Cash Discount Rs.11, 600-00
Total Discount Rs.27, 674-00
(-) Vat @ 11.11% Rs.03, 075-00
Net Discount as per bill Rs.24, 599-00
But on the other side the Dealer actually charged (as per bill) which I actually paid, in cash, for
i) Against Free Insurance and Insurance Policy issued for Rs.11, 905/- with a difference of Rs.279/- Rs.12, 184-00
ii) Against Free Extended Warranty Rs.01, 890-00
Total amount charged extra by the Magic Auto, Karol Bagh, New Delhi which are to be refunded as per details given below :&-lt;br />
(These amounts are also shown in Bill in the charging side)
i) Against Free Insurance Rs.12, 184-00
ii) Against Free Extended Warranty Rs.01, 890-00
iii) Road Tax & Regn. (Charged Rs.9, 881/- and deposited an amount of Rs.9, 511/- with the Regn. Authority vide Receipt No.37884 dated 2nd August) Rs.00, 370-00
TOTAL REFUNDABLE AMOUNT Rs.14, 444-00
On pursuing the matter at different level with Mr. Amit Ram, Sales Executive (many times over phone and on personal meeting), Mr. Mohit (Accounts Section) and Mr. Gagan Jaglan, ASM (Sales) at the Karol Bagh Showroom on 25th August they are not ready to accept the above facts for refund of excess paid amount put before them by me.
SURPRISING FACTS
=============
1. The same Model of Superior White Colour (a Non-Metallic Colour) has been purchased by a customer from M/s. Aalianz Automobiles, Safdarjung Enclave, New Delhi on 16th July (just 13 days before me in the same month and city) in Rs.352, 346/-. The difference of Metallic colour may be more around Rs.3, 000/- or so, then the difference may come to Rs.5, 170/-.
2. The SAME MODEL & SAME COLOUR OF WAGON-R VXI has been purchased by a customer from M/s. Competent Automobiles, Connaught Place, New Delhi on 30th June in s.347, 337/- JUST ONE MONTH BEFORE ME in the same city WITH A CLEAR DIFFERENCE OF Rs.13, 179/- when no change in cost has been declared by the MARUTI SUZUKI INDIA LTD.
Since the Dealer has charged these amount very cleverly and has refused to pay back. It is quite possible that he might cheat so many other customers in the past. So stern action (s) against the Magic Auto, Karol Bagh must be initiated and penalised for this act to save other customers and image of MARUTI SUZUKI INDIA LTD.
PLEASE TAKE STERN ACTION AGAINST THE DEFAULTER DEALER AS I AM BEING FELT CHEATED BY PAYING EXTRA AMOUNT AGAINST FREE ITEMS.
HERE I WOULD LIKE TO ADD THAT I WANT MY MONEY BACK (not in kind) WITH AN INTEREST @ 24% AND COMPENSATION ON BEING CHEATED BY THE DEALER BY MANIPULATION IN ACCOUNTS.
IF NO ACTION AGAINST THE DEALER IS TAKEN BY MARUTI, I HAVE TO SEEK NATURAL JUSTICE FROM CONSUMER COURT BY FILING A CASE OF CHEATING AGAINST THE DEALER AND MARUTI SUZUKI INDIA LTD. FOR NOT TAKING PROMPT ACTION AGAINST THE DEALER.
O.P. Vaid
B-601 Lovely Home Apartments
Plot No.5, Sector-5, Dwarka,
New Delhi-110 075
28th August
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