I purchased Esprint electric bike on 18.03, 11 and as i was travelling home with the bike it had some sound in the front wheel so i took it back and the mechanic done something and told me that the sound will go as i use it and i went home and i reached my house same sound started and on the next day i went again and again he did some thing but same story at this point i told the staff that if this happens next time than i dont want the bike instead i requested to give me a petrol version of pleasure and i will pay the diffrence but they assured me this wount happen next time so i thought to my self that the problem must have been solved. But after few days there was sound but i could ride the bike now as of the fifteenth day or the 30th day the bike needs to go for service and i thought i would tell them about the problem and another 06 more problems which came within fifteen days and when i gone to the workshop for the first service they told me the mechanic is off for one week son i had to return back after one week they told me the mechanic is still not come to duty. Now i spoke to the manager and he promised me in two days the bike will be ready so after three days i gone to check if the bike is ready and to my missery the bike was there where i had left it. Now i spoke to another manager and i told him either refund the money or give me replacement of the petrol version and he told me neither can be done and go and do whatever i can do...
Now after this conversation with the manager I DONT WANT THE BIKE AND REQUIRE MY REFUND ONLY.Please do something URGENT as i dont have any other bike and also please note i dont want to waste my precious time with Heroelectric as they know only to promise.
So what can be done, please reply to me on [email protected] and my contact number is 9552926434.
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