This was the letter sent to the company for claim. kindly guide.
Dear Sir,
I have purchased a Hero Honda Passion Pro bearing Engine No. HA10ED9GD3
8559 & FRAME NO.MBLHA10ER9GD35449.on 12.05.2009 from your authorized
delaer Viking Motors, Tezpur. I was very much excited as it was my
maiden motorcycle and dream vehicle. But it was a nightmare when i
came to know that the battery with the bike is a defective one as i
frequently travel in night. I constant tried to convience the dealer &
persons taking care of serviceing of the vehicle but the failed to
understand the underlying manufacturing defects in the battery till
3rd free servicing.
Then they took the battery bearing serial no.9063372, make AMCO along
with a courier charge of Rs.100.00 and Rs.100.00 for promise promt
service for replacement (no reciept for prompt service).
Now I would like to draw your attention towards the following facts:
1) As told earlier i have to travel long distances for job in the
night without battery & the horn doesnot blows & light is very much
poor.
2) Recently i was suffering from severe headache and as per advice of
the doctor i had to go through CT Scan & AMRI and subsequestly was
reffered to eyespecialist.
3) Now the Dr has told me that i am suffering from myopia and adviced
for a surgery which will cost me around Rs.50000.00 for the surgery
only and other expenses extra.
4) If surgery fails then i may suffer form permanent sight disability.
5) I have taken the risk to traveling in night without proper light
and Horn and Indicators which do not work properly with out battery.
In the light of the above you will appreciate my patience of just
calling your dealer and asking for the replacement for more than 6
months.
Now, Sir you will agree with me that it is the matter of my life as i
might loose my eyesight along with my job permanently. As i am only
the single earning member of my family it would be a painful
situation.
Therefore, I request you to kindly compensate for the lapses and
irreposibility shown by your authorised business partners for
negligence for Rs.10.00 Lacs.
Unless payment of the above amount is received by us in full within
ten (10) days of the date of this letter, we will have no alternative
but to exercise whatever rights and remedies we have under the law to
enforce such payment, including but not limited to institution of
legal proceedings against you to recover the above amount, together
with accrued interest and legal expenses.
Yours truly
Badhan Das
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