Poor service / not repairing the vehicle in warrnty
The above referred vehicle was sent to your authorized service centre” APRA AUTO GURGAON” for 2nd service. At the time of taking delivery after the service, I noticed that there were nos of scratches on the complete body of the car as well as big visible scratches on front and back bumpers. This was reported to Mr. Hari Om Sharma and service adviser Mr. Danny, who was convinced with my observations and kept the car back with the assurance that all the scratches will be taken care and delivery will be given within 2 to 3 days. The vehicle was delivered to me on the fixed date after attending the above observations.
The vehicle was again sent to your service centre for 3rd service after 10, 000 km. the service adviser was informed that the cracks have appeared on both the bumpers which were probably painted to rectify the earlier scratches and secondly there is noise in car steering. On taking the delivery of the vehicle, I was surprised to note that the paint done on the bumpers has cracked and peel off at number of places and there was no improvement in the steering noise as well.
on 17 Jan complained was again lodged with your (All time maruti) call centre 18001800180 complained no 9048828259. This call centre transfer the complain to maruti regional office Delhi and given me the concerned phone no 011-46781000 . I discussed the whole issue with m/s Tanveet on 10th march who had assured to take suitable action very soon . there after I contacted her on number of occasions, but my request yield no result .visited to your authorised service centre Rohan Motors gurgaon, they told me that there is a problem in clutch plates .i have purchased it 10 months before .if you are not able to repair the vehicles which are in warranty, then i am sure that after completion of the warranty you will not allow them to take service in there service centre . anyways if there is problem then you have to repair it . please take necessary action if you can or reply me what you can do/you cannot do. My car is under warranty and you must have to repair it in warranty. Your nil response is harassing me.
on one hand MARUTI UDYOG is spending lot of money in promotion and customer care but on the other hand the customer like me are being harassed by your authorized service centre without any fault of mine . your are therefore requested to take necessary remedial action within a week failing which I have no option but to approach honorable consumer court. I hope I will get positive reply from you at the earliest possible
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