Hello Sir/Madam,
This is regarding service of my new bike (CB Unicorn). I got my new bike on 21-Nov from JSP honda Anna nagar, Chennai with Registration no. TN18 Y 6312. before a week of riding I found that there is a shake in the handle bearer and requested JSP Honda to rectify it. After 2 days of roaming to JSP honda Anna nagar. After that during my first service to a JSP service station at Padi Pudhunagar on (07-Dec) I suggested 3 complaints about the vehicle and after the service I found none of my problems was addressed. I got a feedback call from JSP honda as I was in meeting I said I was disappointed with the service and cut the call short. After I tried calling the same no. twice and SMS-ed once but dint get a response back. After dropping a mail to honda2wheelers india. I got a call back (from Catherine JSP honda customer care) requesting for dropping my vehicle for re-service. This monday (19-Dec) I dropped my vehicle with Job card no 13293 assuring that the vehicle would be ready by the same day evening. But when I called and enquired I found that the vehicle was nt touched and would be ready by Tuesday evening. when I called yesterday I was told that vehicle is not ready and was said that vehicle's service supervisor would call me. But I dint recieve any calls.as of now. This type of irresponsible service is really disappointing. Please let me know how can we legally proceed to take a corrective action.
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