Dear Sir,
I had purchased a new Honda Aviator on 02nd August registered in my name at Regn. No. DL13SH2135. Till to date, the vehicle has covered around 1600 kms. and I have maintained the vehicle in proper condition and all the due services till date has been conducted from Honda Authorised Repair & Service Centre only.
Few days earlier, the vehicle engine suddenly stopped while driving and afterwards, it does not pickup race properly and start giving problems while driving. When the vehicle was shown to your RACE HONDA, Patparganj, they told me that the vehicle's drum and shoe needs to be replaced which will incur a minimum expenditure of Rs. 3000/- payable my myself. When I requested that it is a new vehicle, under warranty and properly maintained, there should be no cost for manufacturing defects, they didn't pay heed and insist that the vehicle could only be repaired on paid basis.
I wish to lodge my complaint and request to kindly redress my following grievience :-
> How could a new vehicle manufactured by a company of such good repute give such a manufacturing defect?
> Moreover, if the vehicle is under warranty, this defect should be rectified / repaired free of cost.
I request to kindy look into the matter and arrange to get my vehicle repaired under warranty.
Regards
Brij Pal
09899221321
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