Dear Sir,
I purchased Honda Shine bike from Dhruvdesh Honda Showroom in 2008 it has been 2 years now. when I purchased the bike I had opted for 5years extended warranty, they did not give me the warrant card or booklet, I came to know this just 3 days back when I give my bike for a service at Dhruvdesh Honda service center-Gokul, The engine bore and pistons were worn out which need to be changed because of the careless service, they told it will cost around `.5000/- when I went claim it from the extended warranty they asked for the booklet of extended warranty which wasn’t given to me while purchasing the bike, they argued with me telling that the book is issued to me which they didn’t issue the extended warranty booklet, they emailed to Honda Regional office Bangalore requesting for the booklet/enquiring if the booklet is issued to me or not, next day the Honda Regional office Bangalore replied stating that the booklet is not issued to customer (to me), I collected the booklet same evening for which I had to travel around 40 Kms from my home and to the showroom and then to the service station in bus which I think is not acceptable as a customer’s prospective. and went to service center give the book to the supervisor at service center he started telling the different reason again with the wrong service records, saying this cannot be claimed in a warranty as the bike was not serviced for 1year before the last service, I did not miss to service my bike as on time, it has been 5 days now I left my bike for service but still the bike is not serviced.
I have seen many customers complaining about the bad service at Dhruvdesh Honda Showroom-Gokul.
I always get my bike serviced in the same place. I used to complaint that the bike is making lot of noise, which they ignored telling that the sound is correct/have no problem in it and they did not fix the sound problem. My bike had a louder noise when compared to other bike but the service engg told that every bike will not sound the same which I think is technically correct. After several services my bike engine was making different noise again I give for service which they did not fix.
I would request the authorities to take this matter seriously and compensate for my inconvenience that I have gone through.
Thank & Regards
Vijay. G
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