I had purchased new honda city i-vtec (1.5 SAT) Reg No CH04 H4289, Eng No L15A70014474, Chassis No MAKGM262B9N002103 in March. This is the second problem in the gear box in this first few months of purchase while the vehicle driven is just over 4000 km and only the second servicing being carried out recently. The present problems are:
1. 'D' constantly blinking even when the vehicle is put into other gear
2. Substantial amount of jerk while transition from low to higher gears while vehicle is put into accleration after slowing down considerably
3. Engine RPM increasing without any effect to accleration as a result of which as the acclerator pedal is pressed, engine RPM increses substantially while the vehicle does not pick up; also, pick up above 80kmph is visibly absent
The previous case (June) associated with the gear box was reverse gear not engaging and jerk while vehicle automatically takes over from lower gear to higher gear position. The case had been referred to Rushabh Honda, Nagpur and a request was made by me to change the gear box as it was under warranty. However, the Company mentioned that the incident is due to MISHANDLING while driving to which I am still not convinced and rubbish it as a strategic move. Rushabh Honda had carried out rectification by changing certain parts of the gear box as advised by the Company.
I still maintain that the gear box itself has got some problem as the recent case is an additional problem within 6 months of further usage after rectification associated with repeated complain of jerk from lower to higher gear transition. The expertise of Rushabh Honda in this case is apparently limited as they are taking constant guidance in steps as advised directly from the Head Office.
It is hereby requested that having purchased such a costly vehicle and subsequently facing substantial problem associated with the gear box, the entire gear box assembly may be changed rather than going for a piece meal rectification on trial and error method. Repetation of gear box problem puts the Quality Assurance / Control on the subject part at stake and hence the buck should not be passed on to the customer without trying to maintain the policy of customer satisfaction.
I hope this complaint of mine would be considered on a serious note as I am already taking legal advise to justify my concern through Consumer's Court provided the Company does not respond satisfactorily as desired.
Thanking you.
CC: Honda Seil - Japan
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