I ordered for a Honda CB Unicorn from Hasan Honda in Puducherry. The bike was delivered on 11 April. The bike had a problem where the engine shuts down as soon as it was started. I had to keep accelerating to keep the bike going. The dealer told it was due to 'new bike which was just out of the factory' and that it'll be fine in a day. The problem persisted even after 2 days. When I took it to the dealer, he told me it was some issue called 'idling' and tried to adjust some vent/screw or something near the engine. This rectified the problem but gave rise to one more problem, the engine sound became rough from the smooth sound it gave when it was delivered. Now, the dealer asked me to leave the vehicle to me for a day more when he could rectify the problem. I had to take the vehicle to Bangalore where I am working. So I parceled the bike through KPN Speed Parcel Service. I took the vehicle to Sapphire Honda in Bangalore who told me that the dealer in Puducherry (Hasan Honda) have done a bad job and they are not supposed to handle a new bike in such an unprofessional manner. The dealer in Puducherry (Hasan Honda) also did not provide me with the 'Service Manual' which I was supposed to get with the bike while delivery. They quoted 'No Stock Available' when asked for it. They told they'll provide me with it after 2 weeks and now it almost a month and I have not received it yet. Due to not showing the Service Manual, I had to pay Sapphire Honda guys for the service which I was supposed to get for free.
1. I need proper reply from Hasan Honda for manhandling my new bike.
2. I need to get the Service Manual from Hasan Honda.
3. I want Honda to take action against Hasan Honda.
My Booking Number is BO34450.
Honda Dealer Code is PY010001
Kindly help me get justice.
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